Participants, Providers, and Policy Makers Working Together for Better Care (HLOL #158)

frank-rider-ms-07-15Frank Rider, MS, has worn many healthcare “hats.” He is a senior financing specialist within the domestic Policy, Practice and Systems Change programs at the American Institutes for Research. One of his previous jobs was as Chief of the Bureau for Children’s Services for Arizona’s Division of Behavioral Health Services. And starting soon after college, Rider was a foster parent for both the Navajo Nation and state of Arizona. Frank Rider’s life-long commitment to family-driven care builds on all these experiences and perspectives.

In this podcast, Frank Rider talks with Helen Osborne about:

  • “Triple Aim” goals for better healthcare: Better experience, better outcomes, at lowest possible cost.
  • Dissonance and tensions that sometimes arise among differing perspectives.
  • Ways to work towards better care, whatever your scope of influence.

More Ways to Learn:

Patient-Centered Outcomes Research Institute (PCORI), at

Health Literacy from A to Z: Practical Ways to Communicate Your Health Message, Second Edition (Updated 2018), by Helen Osborne. Relevant chapters include: 4, 13, 18, 27, 41

Read the transcript of this podcast.