Telemedicine: Communicating About Health by Phone or 2-Way Video (HLOL #209)

Cliff Coleman M.D., M.P.H. is an Associate Professor of Family Medicine at Oregon Health & Science University. Dr. Coleman practices as a family medicine physician at a Federally Qualified Health Center. His clinical interests include treating medically complex individuals and underserved populations. Dr. Coleman is also a national health literacy expert. His ongoing research and teaching help lead the way toward health literacy competencies for all health professionals.

In this podcast, Dr. Cliff Coleman talks with Helen Osborne about:

  • A new era of delivering healthcare at a distance brought on by necessity during COVID-19.
  • Telemedicine benefits and drawbacks for patients, practitioners, and populations.
  • Lessons learned about effective communication. These include ways to establish a mutual agenda, encourage conversational turn-taking, discuss potentially awkward topics, and confirm understanding at the conclusion of telemedicine visits.

More ways to learn:

Health Literacy from A to Z: Practical Ways to Communicate Your Health Message, Second Edition (updated 2018), by Helen Osborne. Especially relevant to this podcast is Chapter 24, “Listening and Speaking.”

Read a transcript of this podcast