Intersection of Quality Improvement and Health Literacy (HLOL #275)
Rex Wallace is Founder and CEO of Rex Wallace Consulting, a firm that helps health plans improve quality. A key way they accomplish this is by helping organizations improve the experiences of their members. Jennifer Nguyen is a Quality Improvement Consultant with Rex...
Immersive Technology and Virtual Reality for Patient Education (HLOL #274)
Dr. Linda Ciavarelli is a Doctor of Podiatric Medicine (DPM) and board-certified specialist in Primary Podiatric Care. With over 20 years of clinical experience, Linda honed her expertise in preventative, orthopedic, and dermatologic podiatric medicine. In addition to...
Communicating About Incidental Findings and Other Uncertain Conditions (HLOL #273)
Matthew Davenport MD MBA is Professor of Radiology and Urology, Service Chief, and Executive Vice Chair in the Department of Radiology at Michigan Medicine. He also is Co-Director of the Weiser Center for Prostate Cancer. Dr. Davenport is a co-author on national...
Code Status: Clearly Communicating the Nuances of Emergency Care Options (HLOL #272)
Jason Kirchick MPH, MSN, RN, CNL, MEDSURG-BC is an inpatient Hematology and Oncology nurse at the University of Vermont Medical Center where he cares for patients with blood cancers and solid tumors at every stage of illness. Before nursing, Jason worked as a...
Health Literacy and AI (HLOL #271)
Christopher R. Trudeau is an Associate Professor of Law at the University of Detroit Mercy School of Law. Chris builds upon his extensive background in health literacy, plain-language communication, and healthcare regulation to now explore how generative AI tools like...
Talking with Patients about Bad News (HLOL #270)
Jennifer Harvey MD, FACR is Professor and Chair of Imaging Sciences at the University of Rochester in New York. Prior to this, she was Professor of Radiology at the University of Virginia Health System where she led the division of Breast Imaging and the Breast Care...
Neonatal Teaching: Health Literacy Lessons for Us All (HLOL #269)
Samantha Sobie DNP, APRN, NNP-BC is a Neonatal Nurse Practitioner and Clinical Specialist at AngelEye Health. She has over a decade of experience working in NICU (Neonatal Intensive Care Units). Samantha’s doctoral work focused on assessing health literacy and...
Canine Companions and Facility Dogs in Healthcare (HLOL #268)
Eli Gerard has worked with Canine Companions for nearly a decade, including five years as a trainer. He now serves as the Program Field Representative for the Northeast Region. Eli assists with all aspects of the program including puppy raising support, placement of...
Communicating Clearly with People Who Have Disabilities (HLOL #267)
Tamara Huntley is a licensed social worker and passionate advocate for individuals with disabilities. Born with cerebral palsy, Tamara serves as the Self-Advocacy Liaison for the Massachusetts Developmental Disabilities Council and contributes to research through...
Emergency Health Information (HLOL #266)
Dr Caroline Foreman B.Sc BMBS FRACP is a clinical immunology and allergy specialist, with a special interest in the communication of allergies. As Medical Director of the not-for-profit foundation MedicAlert Australia, Caroline provides clinical oversight and guidance...
Narrative Journalism: Stories to Make Points Clear and Compelling (HLOL #265)
Liz Seegert is an award-winning, independent journalist. Liz has written about health for more than 30 years. Her main beats include aging, women’s health, social determinants of health, and health policy. Liz’s articles have appeared in dozens of national and local...
U.S. Health Literacy Association: From Silos to Synergy (HLOL #264)
Today’s two guests are leaders of the new United States Health Literacy Association (USHLA). Karen Komondor, RN, BSN, CCRN, is the co-founder and president of USHLA. Recognized for her ongoing leadership and expertise in health literacy, Karen’s passion for this topic...
Re-Airing: Health in the Context of People’s Lives (HLOL #263)
Helen is taking a break to recover from back surgery, so we're re-running some classic episodes. Here's one from 2024. Rear Admiral (RDML) Paul Reed, MD is the U.S. Deputy Assistant Secretary for Health, the Director of the Office of Disease Prevention and Health...
Re-Airing: When Patients Create Their Own Medical Binders: A Powerful Way to Get Organized and Feel More in Control (HLOL #262)
Helen is taking a break to recover from back surgery, so we're re-running some classic episodes. Here's one from 2019. Bridget Gaglio PhD, MPH is a Senior Program Officer for the Clinical Effectiveness and Decision Science program at the Patient-Centered Outcomes...
Age-Friendly Health Systems (HLOL #261)
Leslie J. Pelton, MPA is a senior program officer at The John A. Hartford Foundation, where she oversees grants that are transforming care for older adults and family caregivers through the Age-Friendly Health Systems movement. Prior to this, Leslie was vice president...
Genetic Testing; Conversation with a Researcher and Patient Advocate (HLOL #260)
Doris Zallen, PhD, is Professor Emerita of Science Studies and Humanities at Virginia Tech. Her research explores personal, family, and societal issues arising from advances in genetic testing and gene therapy. Zallen is the author of two books about genetic testing...
Discussing Health Literacy with an Information Designer (HLOL #259)
Karel van der Waarde is an information designer based in Belgium. His projects often focus on medication information that is given to patients by doctors and pharmacists. Karel teaches about information design to audiences worldwide. He is active in many professional...
Medical Clowns: A Dose of Joy for Patients of All Ages (HLOL #258)
Cheryl Lekousi is the Executive Director of the Hearts & Noses Hospital Clown Troup based in Needham, MA. In her work as a clown, Cheryl is referred to as “Tic Toc.” Building on anextensive background in special needs education and early child development, Cheryl...
Using Music to Support Patient Care (HLOL #257)
Christopher Pizzute, MA, LCAT, MT-BC, is a music psychotherapist who works in inpatient and outpatient services at Mount Sinai Health System in New York City. His expertise extends to palliative, psychiatric, geriatric, pediatric, and neonatal care. Christopher is...
HLOL #256: Len & Ceci Doak Discuss Health Literacy’s Past, Present and Future
Today’s episode is a re-airing of an important podcast first posted in 2009. It is my conversation with the husband-and-wife team of Cecelia (Cici) and Leonard (Len) Doak. The field of health literacy as we know it today builds on the strong foundation of research,...
Communication Disabilities: Making Conversations Accessible to All (HLOL #255)
Adena Dacy, MS, CCC-SLP is a speech-language pathologist. For many years, she worked with people of all ages who have communication disabilities. Dacy now is an Associate Director on the Health Care Services Team at the American Speech-Language-Hearing Association...
School-Based Health Centers: Health Literacy in Action (HLOL #254)
Viju Jacob, MD, FAAP is the Medical Director and Vice President of Medical Affairs at a large Federally Qualified Health Center in Bronx, NYC. His day-to-day work includes oversight of 12 school-based health practices, 2 family practice sites, and 6 school-based...
Gambling Disorders and Other Addictions (HLOL #253)
Ted Hartwell is Executive Director of the Nevada Council on Problem Gambling. The mission of this Council is to generate awareness, promote education, and advocate for quality treatment of problem gambling in the state of Nevada. Ted is in long-term recovery from his...
Health Information Equity: Equal Access to Information that is High-Quality, Understandable, and Usable (HLOL #252)
Cliff Coleman, MD, MPH, is a physician and international expert in the field of health literacy. His award-winning work focuses on improving health literacy and clear communication training for healthcare professionals through systems approaches, including curriculum...
Putting Health Literacy Policy into Practice: How the Maryland Consumer Health Information Hub is Making This Happen (HLOL #251)
Cynthia Baur, Ph.D., is the Endowed Chair and Director of the Horowitz Center for Health Literacy at the University of Maryland’s School of Public Health. Baur is widely recognized as a health communication expert whose work focuses on improving health literacy at the...
Family Health History: The Value of Learning about Generational Health (HLOL #250)
Joana Andoh, MD, is an ophthalmology resident at The Johns Hopkins Wilmer Eye Institute in Baltimore, Maryland. Dr. Andoh has a long-standing passion for both the sciences and humanities. Her interests include social determinants of diabetic retinopathy, domestic...
Accessible Recreation for All (HLOL #249)
Karen Foster is the Executive Director of All Out Adventures based in Massachusetts. Prior to being appointed as its Executive Director, Karen worked for this organization as a program leader. She has also been a 9th grade history teacher and school-based program...
Developing Materials for Adults with Intellectual Developmental Disabilities and Extreme Low Literacy (HLOL #248)
Molly Lynch, MPH, and Linda Squiers, PhD, both work within the Communication Practice Area at RTI International. Lynch has over 15 years of experience developing, implementing, and evaluating public health programs with a focus on health literacy. She now directs...
Start by Assuming Your Audience is Smart and Savvy (HLOL #247)
Rohini Khillan, MPH, has been working in the field of public health policy for over a decade in both federal agencies and large nonprofit organizations. While her focus is primarily on issues of aging and disability, Rohini has worked on a variety of topics that...
Cindy Brach Talks About the Evolution of Health Literacy (HLOL #246)
Cindy Brach was the lead for health literacy and cultural competence at the Agency for Healthcare Research and Quality (AHRQ) and co-chaired the U.S. Department of Health and Human Services’ Health Literacy Workgroup. Brach led the creation of many important health...
Innovative Ideas for Using AI in Health Literacy (HLOL #245)
Aditya Tummala and Beier Nelson are Co-Founders and Executive Directors of The Health Fluency Project. Their goal is to use AI (Artificial Intelligence) and other technology to help dismantle barriers that prevent people from accessing health services. Tummala is an...
Health in Context of People’s Lives (HLOL #244)
Rear Admiral (RDML) Paul Reed, MD is the U.S. Deputy Assistant Secretary for Health, the Director of the Office of Disease Prevention and Health Promotion, a pediatrician, and a senior U.S. Public Health Service Officer. His primary responsibility is to advise the...
Helping Patients Prepare Lists of Questions to Ask at Medical Appointments (HLOL #243)
Akila Muthukumar graduated summa cum laude from Harvard College with a major in human developmental and regenerative biology and a minor in English. Muthukumar helped establish and lead a question-listing service at Massachusetts General Hospital in Boston. She also...
Applying Plain Language Principles to Translated Health Materials (HLOL #242)
Katie Leath MPH, MA, is Director of the Center for Health Literacy at the University of Arkansas for Medical Sciences (UAMS). Leath is a passionate health communicator who brings years of experience in making health information easy to read, understand, and use. She...
Creating a Documentary Film about Caregiving and Mental Health (HLOL #241)
Richard Lui is an award-winning journalist with more than 30 years in media, technology, and business. He has served as a television news anchor at MSNBC, NBC News, and CNN Worldwide. Among his many accomplishments, Lui spent 15 years in business, serves on boards at...
Health Literacy from a Systems Perspective (HLOL #240)
Greg O’Neill, MSN, APRN, AGCNS-BC, is Director of Patient & Family Health Education at ChristianaCare in Delaware. Building on his experience in patient care as a trauma/surgical ICU nurse, O’Neill has developed a team of professionals who champion health literacy...
Health Literacy: Helping Patients Feel Cared For, and Cared About (HLOL #239)
Dr. Mark V. Williams serves as Professor & Chief of the Division of Hospital Medicine at the Washington University School of Medicine and BJC HealthCare in Saint Louis, Missouri. Dr. Williams established the first hospitalist program in a U.S. public hospital and...
Artificial Intelligence & Health Communication (HLOL #238)
Claire Wardle, PhD, is co-founder and co-director of the Information Futures Lab and Professor of the Practice at Brown University's School of Public Health. Wardle is considered a leader in the field of misinformation, verification, and user generated content. Among...
The Language of Civility (HLOL #237)
LouAnn Bala MSN, RN, brings a background as clinical nurse educator and health coach to her work at Get Well. Her publications and research aim to improve quality and safety for patients, further the study of alternative and lifestyle medicine, and build the case for...
Television Ads for Medications (HLOL #236)
Diana Zuckerman, Ph.D. is President of the National Center for Health Research, a nonprofit think tank that conducts and analyzes research on a wide range of healthcare and health policy issues. She and a team use this research to inform policies and programs that...
The Value of Knowing Why Health Literacy Matters (HLOL #235)
Karen Komondor RN, BSN, CCRN is passionate about health literacy. This comes from knowing why understandable health communication matters so much to her, both personally and professionally. Karen is Founder and President of Health Literacy 360, LLC. Her work includes...
Time Toxicity: Time that Patients Can Lose to Treatment (HLOL #234)
Christopher Booth MD, FRCPC, is a Medical Oncologist and Health Services Researcher at Queen’s University in Kingston, Canada. In his clinical practice, Dr. Booth provides care to patients with gastrointestinal cancers. His research explores issues of access, quality,...
Using Art to Communicate About Surgery (HLOL #233)
Maria Baimas-George, MD, MPH, not only is a transplant surgeon but also the author and illustrator of The Strength of My Scars, a series of children’s books about a wide range of medical and surgical conditions. Dr. Baimas-George is passionate about the value of...
Communicating About Potential Healthcare Fraud and Abuse (HLOL #232)
Nicole Liebau, BSW, is Director of the Senior Medicare Patrol (SMP) National Resource Center at the Northeast Iowa Area Agency on Aging, Inc. There are over 50 SMP projects across the United States that focus on issues of Medicare fraud, outreach, and education. In...
Words Matter: What We Say and Write Can Affect Health Understanding (HLOL #231)
Elena T. Carbone, DrPH, RD/LDN, FAND is Professor of Nutrition and Associate Dean for Curriculum & Academic Oversight in the Honors College at the University of Massachusetts Amherst. Carbone has over 25 years of experience in health education, health literacy,...
Wellness and Health Literacy (HLOL #230)
Teresa Wagner DrPH, RD/LD, CHWI, has expertise in both wellness and health literacy. She is Assistant Professor in the School of Health Professions and in the School of Public Health at the University of North Texas Health Science Center. She’s also Interim...
Oral Health Literacy: How Diseases of the Mouth Affect Overall Health (HLOL #229)
Alice Horowitz, RDH, MA, PhD, is a Research Professor in the Department of Behavioral and Community Health at University of Maryland’s School of Public Health in College Park. She was instrumental in initiating the need to address health literacy in dentistry. Dr....
Bullet Points and Other Types of Lists (HLOL #228)
Genevieve Walker, PhD, is a medical writer and editor who creates plain-language educational and marketing content for patients and other health care consumers. Through her business, Bridge Health Communications, Genevieve helps organizations strategize, develop, and...
A Standardized Patient’s Perspective of Health Communication (HLOL #227)
Kip Clark describes himself as being passionate about better and more meaningful communication. This belief guides his work as a standardized patient with medical students and as a podcast host and producer. Clark came to working as a standardized patient work from a...
Building Trust with Each Audience (HLOL #226)
Lenora Johnson, DrPH, MPH directs the science policy, engagement, health education, and public-facing communication initiatives of the National Heart, Lung, and Blood Institute (NHLBI) at the National Institute of Health (NIH). This office supports and coordinates the...







