Rex Wallace is Founder and CEO of Rex Wallace Consulting, a firm that helps health plans improve quality. A key way they accomplish this is by helping organizations improve the experiences of their members.
Jennifer Nguyen is a Quality Improvement Consultant with Rex Wallace Consulting. Building on her background in public health and health education, Jennifer approaches quality as a genuine lever for health equity and health outcomes.
Rex, Jennifer, and Helen talk about how quality improvement and health literacy intersect in many important ways. Highlights include:
- Quality Improvement and Star Ratings. What these terms mean, how and why they are used as measurement tools.
- Examples of how quality measurements can benefit insurance companies, regulatory agencies, healthcare facilities, and patients.
- Ways to make a compelling case that quality and health literacy together are essential to all we do when it comes to health outcomes and equity.
More ways to learn:
- Rex Wallace Consulting
- Beyond Quality S1E4: Health Literacy As A Quality Strategy. Listen and watch as Rex Wallace, Jennifer Nguyen, and Helen Osborne make clear that health literacy is not a soft skill but rather a quality infrastructure issue.
Health Literacy from A to Z: Practical Ways to Communicate Your Health Message, Third Edition, by Helen Osborne. The chapter “Health Equity in the Context of Health Literacy” is especially relevant to this podcast episode.
Read a transcript of this podcast.
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