Shoshana Hahn-Goldberg, PhD is a scientist and project lead at the University Health Network’s OpenLab in Canada. She works with a multi-disciplinary team to discover and create solutions to issues in the health system using techniques that span design, research, and operational modeling. Shoshana Hanh-Goldberg manages the Patient Oriented Discharge Summaries (PODS) project that is being used at over 20 hospitals in Ontario, Canada.
In this podcast, Shoshana Hahn-Goldberg talks with Helen Osborne about:
- PODS. What this discharge tool is, why it was needed, and how it helps.
- Creating this form with those it is designed to help. That includes working closely with people who have language barriers and limited health literacy.
- Using plain language and health literacy principles throughout. That includes a conversational tone, limited number of topics, clear headings, interactive checkboxes, icons, and plenty of space for patients to write notes.
- Ways to access and adapt PODS for use in your own setting.
More ways to learn:
- PODS (Patient Oriented Discharge Summary). Includes a, toolkit to get started, dynamic version to try, research results, and videos of PODS in action.
- “Co-creating patient-oriented discharge instructions with patients, caregivers, and healthcare providers,” by Hahn-Goldberg S, Okrainec K, et al. Published in Journal of Hospital Medicine, December 2015.
- “A Participatory Approach for Communicating with Diverse Audiences (HLOL #31),” Health Literacy Out Loud podcast interview with Linda Neuhauser, DrPH.
Health Literacy from A to Z: Practical Ways to Communicate Your Health Message, Second Edition (updated 2018), by Helen Osborne. Chapter 12 is especially relevant to this podcast, “Forms and Other Reading-to-Do Documents.”