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Health Literacy Out Loud Podcasts
Health Literacy Out Loud Podcasts

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Reporting about the Patient Experience (HLOL #138)

by | Aug 18, 2015

BarbaraLambiaso.2013Barbara Lambiaso is Senior Project Manager for Communications at Massachusetts Health Quality Partners (MHQP) based in Watertown, MA. Building on many years of experience in health and health care communications, Barbara oversees all aspects of HealthcareCompassMA.org, a website where the public can find easy-to-understand information and data about quality healthcare in Massachusetts.

In this podcast, Barbara Lambiaso talks with Helen Osborne about:

  • Designing a useful, usable consumer website based on healthcare quality data.
  • Making choices about navigation, wording, images, and layering of information.
  • Working with the intended audience to make this website even better.

More Ways to Learn:

Health Literacy from A to Z: Practical Ways to Communicate Your Health Message, Second Edition (Updated 2018), by Helen Osborne. Relevant chapters include: 4, 39.

Read the written transcript.

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