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Health Literacy Out Loud Podcasts
Health Literacy Out Loud Podcasts

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Improving the Patient Experience: How Healthcare Settings Can Build on Strategies that Work Well in Hotels (HLOL #133)

by | May 5, 2015

Andrés ValenciaAndrés Valencia is a business leader with more than 10 years experience as a manager in international hospitality. He has worked at top-end hotels, including the Ritz-Carlton. Valencia now brings a wealth of customer service and business best practices from the hotel industry to healthcare. He currently works at the Patient Experience and Engagement Program at the University of Chicago Medicine.

In this podcast, Andrés Valencia talks with Helen Osborne about:

  • What’s alike and what’s different in the fields of hospitality, hotel management, and healthcare.
  • Whether in hotels or healthcare settings, the importance of providing a warm welcome, pleasant stay, and warm good-bye.
  • Helping all staff better understand how to improve the patient experience.

Health Literacy from A to Z: Practical Ways to Communicate Your Health Message, Second Edition (Updated 2018), by Helen Osborne. Relevant chapters include: 4, 10, 40.

Read the written transcript.

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