Dean Schillinger MD is a practicing primary care physician and Professor of Medicine in Residence at the University of California San Francisco and Chief of the UCSF Division of General Internal Medicine at San Francisco General Hospital. He also directs UCSF’s research program about health communication with vulnerable populations. Dr. Schillinger has authored over 200 publications about this work. Dr. Schillinger recently co-founded a novel public health literacy campaign called “The Bigger Picture,” harnessing the voices of young people to help change the social and environmental conditions leading to the epidemic of diabetes in minority youth.
In this podcast, Dr. Schillinger talks with Helen Osborne about:
- Teach-back, a technique to arrive at shared meaning.
- What to do (and not do) before, during, and after teach-back.
- How teach-back can be freeing, not restrictive, for your practice.
More Ways to Learn:
- “A Conversation About the Always Use Teach-back! Toolkit (HLOL #93).” Podcast interview with authors of this toolkit. /2013/03/19/a-conversation-about-the-always-use-teach-back-toolkit-hlol-93/
- “Talking About Jargon (HLOL #94).” Podcast interview with Dean Schillinger, MD. At /2013/04/09/talking-about-jargon-hlol-94/
- “In Other Words…Opening the Interactive Communication Loop,” by Helen Osborne and published in On Call Full text at http://www.healthliteracy.com/article.asp?PageID=3782
- Schillinger D, Piette J, Grumbach K, Wang F, Wilson C, Daher C, Leong-Grotz K, Castro C, Bindman A. “Closing the Loop: Physician Communication With Diabetic Patients Who Have Low Health Literacy.” Arch Intern Med, Vol. 163, January 13, 2003: 83 – 90.
- The Bigger Picture, a collaboration between Youth Speaks and the University of California, San Francisco Center for Vulnerable Populations. At http://youthspeaks.org/thebiggerpicture/
Health Literacy from A to Z: Practical Ways to Communicate Your Health Message, Second Edition (Updated 2018), by Helen Osborne. Relevant chapters include: 1, 2, 7, 27, 32.
Read the written transcript.