Dean Schillinger MD is Professor of Medicine in Residence at the University of California San Francisco and Chief of the UCSF Division of General Internal Medicine at San Francisco General Hospital. Among his many responsibilities, Dr. Schillinger treats patients, teaches in the primary care residency program, and conducts research about healthcare for vulnerable populations. Dr. Schillinger is a well-published researcher, winner of many awards, and widely recognized as an expert in health literacy, health communication, and chronic disease prevention and management.
In this podcast, Dr. Schillinger talks with Helen Osborne about:
- What jargon is and why it is often a problem in health communication.
- A study showing that patients often do not understand jargon, even when jargon is clarified.
- Recommendations about ways to more clearly communicate about health, along with a suggestion for more research.
More Ways to Learn:
- Castro CM, Wilson D, Wang F, Schillinger D, “Babel Babble: Physicians’ Use of Unclarified Medical Jargon with Patients.” Am J Health Behavior, 2007;31(suppl 1):S85-S95.
- Osborne H, “In Other Words…Abbreviations, Acronyms, and Other Healthcare Shorthand.” On Call magazine, April 10, 2008. Available at http://healthliteracy.com/abbreviations-acronyms
Health Literacy from A to Z: Practical Ways to Communicate Your Health Message, Second Edition (Updated 2018), by Helen Osborne. Relevant chapters include: 16, 25.