Lynn Quincy is a senior health policy analyst for Consumers Union–the policy and advocacy division of Consumer Reports. Quincy works on a wide variety of health policy issues that often focus on consumer protections, consumers’ health insurance literacy, and health insurance reform at the federal and state levels.
In this podcast, Quincy talks with Helen Osborne about:
- Choosing a health plan. Why this task is often so hard for consumers.
- Ways to make this experience easier and more consumer-friendly.
- Strategies to help, including: choice architecture, cognitive shortcuts, stories, visuals, and doing the math for consumers.
More Ways to Learn:
- Consumers Union: Health Care. At www.consumersunion.org/health
- Choice Architecture: Design Decisions that Affect Consumers’ Health Plan Choices (July 2012). By Kleimann Communications Group, Inc., and Consumers Union. At http://www.consumersunion.org/pdf/Choice_Architecture_Report.pdf
- What’s Behind the Door: Consumers’ Difficulties Selecting Health Plans (January 2012). Health Policy Brief from Consumers Union. At http://www.consumersunion.org/pub/pdf/Consumer%20Difficulties%20Selecting%20Health%20Plans%20Jan%202012.pdf
- Facilitating State Health Exchange Communication Through the Use of Health Literacy Practices: Workshop Summary (2012). Institute of Medicine, Roundtable on Health Literacy. At http://www.iom.edu/Reports/2012/Facilitating-State-Health-Exchange-Communication-Through-the-Use-of-Health-Literate-Practices.aspx
Health Literacy from A to Z: Practical Ways to Communicate Your Health Message, Second Edition (Updated 2018), by Helen Osborne. Relevant chapters include: 4, 11, 13, 30, 36, 39.