Marlene Fondrick helps patients share their stories as a way to advance the practice of patient and family-centered care. This work builds on Fondrick’s clinical and administrative experiences as a nurse and hospital vice president. Fondrick adds to this mix her perspective as grandmother of a young child who was diagnosed with cancer.
In this podcast, Marlene Fondrick talks with Helen Osborne about:
- The power of stories in patient- and family-centered care.
- Examples of real-life stories that have made a difference in patient care.
- Ways to help patients share their stories, including the most important questions to ask.
More Ways to Learn:
- Institute for Patient- and Family-Centered Care. Available at http://www.ipfcc.org/
- Crocker L, Johnson B, Privileged Presence: Personal Stories of Connection in Health Care. 2006, Bull Publishing Company.
- Osborne, H. “In Other Words…Tool of Change: Telling and Listening to Stories,” On Call, October 16, 2008. Available at http://healthliteracy.com/telling-stories
Health Literacy from A to Z: Practical Ways to Communicate Your Health Message, Second Edition (Updated 2018), by Helen Osborne. Relevant chapters include: 11, 31, 41.