Teach-back (HLOL #129)

Dean's photoDean Schillinger MD is a practicing primary care physician and Professor of Medicine in Residence at the University of California San Francisco and Chief of the UCSF Division of General Internal Medicine at San Francisco General Hospital. He also directs UCSF’s research program about health communication with vulnerable populations. Dr. Schillinger has authored over 200 publications about this work. Dr. Schillinger recently co-founded a novel public health literacy campaign called “The Bigger Picture,” harnessing the voices of young people to help change the social and environmental conditions leading to the epidemic of diabetes in minority youth.

In this podcast, Dr. Schillinger talks with Helen Osborne about:

  • Teach-back, a technique to arrive at shared meaning.
  • What to do (and not do) before, during, and after teach-back.
  • How teach-back can be freeing, not restrictive, for your practice.

More Ways to Learn:

Health Literacy from A to Z: Practical Ways to Communicate Your Health Message, Second Edition (Updated 2018), by Helen Osborne. Relevant chapters include: 1, 2, 7, 27, 32.

Read the written transcript.

A Conversation About the Always Use Teach-back! Toolkit (HLOL #93)

2.5.13 Mary Ann Gail SuzanneAlways Use Teach-Back is a free, interactive, online toolkit for clinicians, office staff, and others who want to confirm that their health messages are understood. It helps them learn to use teach-back every time it is indicated – to support patients and families throughout the care continuum, especially during transitions between health care settings. Here’s a link to the Always Use Teach-Back! Toolkit, www.teachbacktraining.org

This podcast is a conversation with the three of the toolkit’s creators:

  • Mary Ann Abrams, MD, MPH, is a long-time health literacy champion. Among her many accomplishments, Dr. Abrams has led the development of Health Literacy Iowa, Iowa’s Statewide Center for Health Literacy, and Iowa Health System’s health literacy quality initiative.
  • Suzanne Rita, RN, MSN, is a nurse, an educator, and the Improvement Learning Network Manager for Iowa Health System where she mentors improvement teams and serves as an advisor to system-wide efforts.
  • Gail Nielsen is the Director of Learning and Innovation at Iowa Health System. She also is a Fellow, faculty member, and Patient Safety Scholar of the Institute for Healthcare Improvement.

In this podcast, Helen Osborne talks with these three guests about:

  • What the teach-back technique is, who should use it, and why.
  • How to help others make a habit of the teach-back technique.
  • Features of the Always Use Teach-Back! Toolkit
  • Ways that individuals, systems, and organizations can use the toolkit.

Health Literacy from A to Z: Practical Ways to Communicate Your Health Message, Second Edition (Updated 2018), by Helen Osborne. Relevant chapters include: 1, 2, 7, 27.

Read a transcript of this podcast.

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