Choosing A Health Plan: Ways to Make This Experience Easier and More Consumer-Friendly (HLOL #87)

Lynn Quincy is a senior health policy analyst for Consumers Union–the policy and advocacy division of Consumer Reports. Quincy works on a wide variety of health policy issues that often focus on consumer protections, consumers’ health insurance literacy, and health insurance reform at the federal and state levels.

In this podcast, Quincy talks with Helen Osborne about:

  • Choosing a health plan. Why this task is often so hard for consumers.
  • Ways to make this experience easier and more consumer-friendly.
  • Strategies to help, including: choice architecture, cognitive shortcuts, stories, visuals, and doing the math for consumers.

More Ways to Learn:

Health Literacy from A to Z: Practical Ways to Communicate Your Health Message, Second Edition (Updated 2018), by Helen Osborne. Relevant chapters include: 4, 11, 13, 30, 36, 39.

Read the transcript of this podcast.

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