Health Literacy & New Technology: An App Challenge (HLOL #115)

LierLanghansODPHPTo reach and teach people “where they are,” the Office of Disease Prevention and Health Promotion (ODPHP) in the U.S. Department of Health and Human Services challenged designers to create a “health literate app” for use on mobile devices (cell phones and tablets). This builds on health content from ODPHP’s consumer-oriented website about prevention, www.healthfinder.gov

This podcast is with the co-leader’s of ODPHP’s Mobile App Challenge:

  • Ellen Langhans (right, in the photo) is the healthfinder.gov Program Manager at ODPHP. Her role is to ensure the use of plain language and health literacy principles in healthfinder.gov along with its outreach and marketing materials.
  • Silje Lier is a Communication Advisor at ODPHP. She manages the outreach community for healthfinder.gov. She also supports outreach for many ODPHP initiatives including Healthy People 2020, Dietary Guidelines for Americans, and the National Action Plan to Improve Health Literacy.

In this podcast, Ellen Langhans and Silje Lier talk with Helen Osborne about:

  • How people use mobile devices to access health information.
  • What ODPHP’s Mobile App Challenge was and how it led to the development of an app that is creative, functional, and consistent with health literacy principles.
  • Good app features to include action-oriented content, longevity (capacity for the app to grow and change), and functions that keep users engaged.

More Ways to Learn:

Click link to read a written transcript, http://healthliteracy.com/transcript.asp?PageID=12001

IOM’s Health Literacy Roundtable (HLOL #114)

lhernandez150pctscaleLyla Hernandez has been a Senior Program Officer at the Institute of Medicine (IOM) for many years. She served as the study director for projects that include public health, health indicators, genomics, complementary and alternative medicine, and Gulf War veterans’ health. Now, Hernandez is the Staff Director of IOM’s Health Literacy Roundtable.

In this podcast, Lyla Hernandez talks with Helen Osborne about:

  • IOM’s Health Literacy Roundtable: What it is, who’s involved, and how it works.
  • Examples of how IOM’s Health Literacy Roundtable is helping to create a more health literate environment for individuals and organizations.
  • Free learning tools and resources from IOM’s Health Literacy Roundtable. These include workshops, discussion papers, and webcasts.

More Ways to Learn:

To read a transcript of this podcast, go to http://healthliteracy.com/transcript.asp?PageID=11899

Presenting Data in Ways that Work for Most People, Most of the Time (HLOL #113)

Pictures of Sally 2013Sally Bigwood lives in the United Kingdom and has worked in a number of fields including publishing, sales, government, and the UK’s National Health Service. These fields all need to communicate data in ways that everyday folks can understand. To help, Sally Bigwood along with her sister Melissa Spore, founded Plain Figures and co-authored the book, A Designers Guide to Presenting Numbers, Figures, and Charts.

In this podcast, Sally Bigwood talks with Helen Osborne about:

  • Presenting data as simply and clearly as possible.
  • Putting figures into a logical order.
  • Keeping comparisons close.
  • Rounding figures so they are easier to understand, compare, and recall.

More Ways to Learn:

  • Plain Figures. At http://www.plainfigures.com
  • Bigwood S, Spore M, The Designer’s Guide to Presenting Numbers, Figures, and Charts. The Allworth Press (2013).
  • Freeman JV, Walters SJ, Campbell MJ, How to Display Data. BMJ Books (2008).
  • “When Communicating Risk, Consider What Patients Need and Want to Know (HLOL #102).” Health Literacy Out Loud podcast interview with Dr. Brian Zikmund-Fisher. At http://www.healthliteracy.com/hlol-risk
  • “Clearly Communicating Scientific Information (HLOL #83).” Health Literacy Out Loud podcast interview with Dr. David Nelson. Athttp://healthliteracy.com/hlol-scientific-information

To read a transcript of this podcast, go to http://healthliteracy.com/transcript.asp?PageID=11877

Using Body and Voice to Communicate About Health (HLOL #112)

TM-close-hi-resTom Mucciolo is President of MediaNet, Inc., a presentation skills company based in New York City. For many years, Tom has been helping leaders effectively communicate their messages using scripting, visual design, and delivery skills. He also is on the faculty at New York University. Tom writes extensively about teaching and presentation effectiveness and is co-author of the book, A Guide to Better Teaching.

In this podcast, Tom Mucciolo talks with Helen Osborne about:

  • Conversation versus presentation: Why talking about health is more than just words.
  • Making the most of body language with proximity, openness, and invitation.
  • Using tone of voice to establish presence and avoid distractions.

More Ways to Learn:

  • MediaNet: A Presentation Skills Company. At http://www.medianet-ny.com
  • Visually Speaking blog. At http://medianet-ny.com/wordpress/
  • Jahangiri L, Mucciolo T (2012), A Guide to Better Teaching: Skills, Advice, and Evaluation for College and University Professors. Rowman & Littlefield Publishers, Inc.

To read a written transcript, go to http://healthliteracy.com/transcript.asp?PageID=11862

Dentists and Patients: How to Communicate Clearly (HLOL #111)

Leila-Jahangiri-profile-image 2013Dr. Leila Jahangiri is a dentist, clinical professor and department chair in Prosthodontics at New York University College of Dentistry. NYU is the largest dental school in the United States and Dr. Jahangiri has vast experience in teaching and patient care. She focuses a considerable amount of time researching effective communications and is co-author of the book, A Guide to Better Teaching.

In this podcast, Dr. Jahangiri talks with Helen Osborne about:

  • How good communication starts even before the patient sits in a dental chair.
  • Ways to help reduce a patient’s anxiety and fear of pain or the unknown.
  • Strategies that dentists, medical professionals, and patients can use to improve communication.

More Ways to Learn:

  • Jahangiri L, Mucciolo T (2012), A Guide to Better Teaching: Skills, Advice, and Evaluation for College and University Professors. Rowman & Littlefield Publishers, Inc.
  • ADA (American Dental Association). With resources for professionals and the public. At http://www.ada.org.

Read a transcript of this podcast.

Comics and Medicine: That’s Health Literacy, Too. (HLOL #110)

MKMK Czerwiec is a nurse who makes comics. MK has a Masters degree in medical humanities from Northwestern University, where she developed and teaches a seminar to medical students called “Drawing Medicine.” With Ian Williams, a doctor in the UK who also makes comics, MK co-runs GraphicMedicine.org, a website that looks at the intersection between comics and the discourse of medicine.

In this podcast, MK Czerwiec talks with Helen Osborne about:

  • How comics use sequential art to tell about health, illness, and medicine.
  • Why comics are effective and how they transcend differences in culture, language, and educational level.
  • What listeners can do to find, create, use, and learn more about comics in medicine.

Ways to Learn More:

To read a transcript of this podcast, go to http://healthliteracy.com/transcript.asp?PageID=11843

Health Literacy and Pediatrics (HLOL #107)

Cronan_ Kate DSC6430Kate Cronan MD is a Pediatric Emergency Medicine physician, Associate Professor of Pediatrics at Jefferson Medical College, Director of Health Content Integration for the Nemours Children’s Health Media Center, and Senior Editor for KidsHealth.org. She is also an active and enthusiastic health literacy champion who co-chairs the Language Proficiency and Health Literacy Committee at Nemours/Alfred I. duPont Hospital for Children in Wilmington, Delaware.

In this podcast, Dr. Kate Cronan talks with Helen Osborne about:

  • Health literacy issues to consider when communicating with children, along with their parents or caregivers.
  • Strategies to help set a positive tone, put children at ease, and communicate medical information in ways they can understand.
  • Choosing words, using pictures, and otherwise being clear when teaching children about health and illness.

More Ways to Learn:

  • KidsHealth from Nemours. Communicating complex medical information in ways that parents, kids, and teens can understand. At http://kidshealth.org
  • Abrams MA, Dreyer BP, (2009) Plain Language Pediatrics: Health Literacy Strategies and Communication Resources for Common Pediatric Topics. Available as an eBook from AAP, at http://ebooks.aap.org/product/plain-language-pediatrics

To read a written transcript, go to http://healthliteracy.com/transcript.asp?PageID=11763

Len & Ceci Doak Discuss Health Literacy’s Past, Present and Future (HLOL #13)

Cecelia (Ceci) and Leonard (Len) Doak are a husband and wife team who, for over 30 years, helped lead the way to health literacy. Their book, workshops, and articles have inspired advocates everywhere to improve health understanding.

Ceci started as a commissioned officer in the US Public Health Service. During her more 20 years there, Ceci developed and led numerous health education programs. In fact, she received a commendation from the Surgeon General for her work educating the public about cancer.

Len comes to health literacy via adult education, volunteering for many years as a tutor of non-readers. Len’s first career was as a Navy engineer and among his many accomplishments he helped simplify instructions for crews working on ships and submarines.

Len & Ceci co-authored the award-winning book, Teaching Patients with Low Literacy Skills. In their non-profit business Patient Learning Associates, Inc., Len and Ceci have written guidelines for many important projects and analyzed the suitability of over 2,000 healthcare materials in virtually all formats. They have presented at more than 200 health literacy workshops, training thousands of health professionals in all disciplines.

In this Health Literacy Out Loud podcast, they talk with Helen Osborne about the past, present, and future of health literacy. Topics include:

  • How health literacy began more than 30 years ago
  • Why health literacy was important then and is even more so today
  • Strategies to improve communication and assess if messages are understood
  • Ceci & Len Doak’s vision for health literacy in the future

More ways to learn:

  • Doak, Doak, & Root, Teaching Patients with Low Literacy Skills, Second Edition. 1996. Available for free at Harvard University School of Public Health’s Health Literacy Studies website, http://www.hsph.harvard.edu/healthliteracy/resources/doak-book/
  • Houts, Doak, Doak, Lascalzo. “The role of pictures in improving health communication:  A review of research on the benefits of pictures on attention, comprehension, recall, and adherence.”  Patient Education and Counseling, 61 (2006) 173-190, 2005 Elsevier Ireland Ltd.
  • Osborne, H. “In Other Words…Can They Understand? Testing Patient Education Materials With Intended Readers,” On Call Magazine, Nov 2001. Available at http://www.healthliteracy.com/article.asp?PageID=3811

Click here for a transcript of this episode: http://healthliteracy.com/transcript.asp?PageID=1169 [Read more…]