Digital Content Strategy: Being Agile When Communicating About Health (HLOL #172)

Leigh Curtin-Wilding, MSc is a content author, strategist, storyteller, and marketing communication professional. Her passion is making health information usable and meaningful for today’s consumer. Leigh serves as director of, and teaches at, Boston University’s online graduate program in Health Communication.

In this podcast, Leigh Curtin-Wilding talks with Helen Osborne about:

  • Being agile in health communication, prepared to adapt content to changing conditions, policies, and formats.
  • Understanding the user’s journey that includes actions, emotions, and how they access information.
  • Tips for effective communication including understanding the audience, chunking information, having short bursts of information, and using visuals and good design.

More Ways to Learn:

Health Literacy from A to Z: Practical Ways to Communicate Your Health Message, Second Edition (Updated 2018), by Helen Osborne. Relevant chapters include: 34, 35, 36, 39

Read the transcript of this podcast. 

A Patient’s Perspective about Health Communication (HLOL #131)

RJoffe web sizeRosalind Joffe is founder and president of ciCoach, giving people who live with chronic health conditions the tools they need to thrive at work. Rosalind knows these issues well as she herself as lived with chronic illness for over 35 years. As both a patient and consumer advocate, Rosalind chairs the Patient Engagement Council of Massachusetts Health Quality Partners. She’s a coach who writes, blogs, and speaks about chronic health challenges and its impact on career.

In this podcast, Rosalind Joffe talks with Helen Osborne about:

  • “Patient-provider engagement,” a term that reflects joint sharing of information.
  • Why two-way health communication matters so much to everyone today.
  • Examples and suggestions about ways that patients and providers can engage in collaborative, respectful, health communication.

More Ways to Learn:

  • Working with Chronic Illness: A blog about living and working with chronic illness and difficult health challenges. At http://cicoach.com/blog/
  • Joffe R, Friedlander J. Women, Work and Autoimmune Disease: Keep Working Girlfriend! A book published by Demos Health, 2008.
  • Massachusetts Health Quality Partners, at http://www.mhqp.org

Health Literacy from A to Z: Practical Ways to Communicate Your Health Message, Second Edition (Updated 2018), by Helen Osborne. Relevant chapters include: 5, 6, 19, 32, 41.

Read the written transcript.

Health Literacy and Hearing Loss (HLOL #130)

MckeeMikeMichael McKee, MD, MPH, is a family medicine physician and Assistant Professor at the Department of Family Medicine at the University of Michigan. Dr. McKee’s clinical work and research focuses on health care access, health literacy, and health communication with disadvantaged populations including those who are Deaf or hard of hearing. Dr. McKee not only has a professional interest in this topic but also personal experience as he himself has a profound hearing loss.

In this podcast, Helen Osborne talks with Dr. Michael McKee about:

  • How hearing loss can affect health knowledge and understanding.
  • Assessing a person’s preferred language and mode of communication.
  • Respectful ways to improve communication as with pictures, technology, and community education.

More Ways to Learn:

Health Literacy from A to Z: Practical Ways to Communicate Your Health Message, Second Edition (Updated 2018), by Helen Osborne. Relevant chapters include: 20, 27.

Read the written transcript.

Teach-back (HLOL #129)

Dean's photoDean Schillinger MD is a practicing primary care physician and Professor of Medicine in Residence at the University of California San Francisco and Chief of the UCSF Division of General Internal Medicine at San Francisco General Hospital. He also directs UCSF’s research program about health communication with vulnerable populations. Dr. Schillinger has authored over 200 publications about this work. Dr. Schillinger recently co-founded a novel public health literacy campaign called “The Bigger Picture,” harnessing the voices of young people to help change the social and environmental conditions leading to the epidemic of diabetes in minority youth.

In this podcast, Dr. Schillinger talks with Helen Osborne about:

  • Teach-back, a technique to arrive at shared meaning.
  • What to do (and not do) before, during, and after teach-back.
  • How teach-back can be freeing, not restrictive, for your practice.

More Ways to Learn:

Health Literacy from A to Z: Practical Ways to Communicate Your Health Message, Second Edition (Updated 2018), by Helen Osborne. Relevant chapters include: 1, 2, 7, 27, 32.

Read the written transcript.

Partnering with the Media to Promote Health Literacy (HLOL #127)

CHENEY_HLMChristopher Cheney is a professional journalist. He began as a staff writer at a community newspaper about 20 years ago and has worked in multiple newsroom capacities ever since. Cheney’s experience not only includes print and online media but also producing content for radio and television. Cheney now is an editor and health plan columnist at a multimedia healthcare journalism outfit, HealthLeaders Media.

In this podcast, Helen Osborne talks with Christopher Cheney about:

  • How media can broaden the reach of your health literacy message.
  • Multi-media today. Options to direct content to your specific audience.
  • Benefits, risks, and ways to create trusted partnerships with journalists.

More Ways to Learn:

Health Literacy from A to Z: Practical Ways to Communicate Your Health Message, Second Edition (Updated 2018), by Helen Osborne. Relevant chapters include: 4, 13, 36, 40.

Read the written transcript.

Research About Using the Milliliter as a Standard Unit for Liquid Medication (HLOL #126)

Yin_Dreyer_IMG_4472Benard Dreyer, MD, is Professor of Pediatrics, Director of the Division of Developmental-Behavioral Pediatrics, Director of Pediatrics at Bellevue Hospital, and a pediatric hospitalist at NYU Langone Medical Center. He co-chaired the American Academy of Pediatrics “Project Advisory Committee on Health Literacy,” co-edited the book Plain Language Pediatrics, and serves on the Institute of Medicine’s Health Literacy Roundtable.

Shonna Yin, MD, MSc, is a general pediatrician and Assistant Professor of Pediatrics and Population Health at the NYU School of Medicine, Bellevue Hospital Center. She is an NIH-funded researcher focused on the development and evaluation of low literacy strategies to improve parent understanding of health information, including medication instructions.

In this podcast, Dr. Dreyer and Dr. Yin talk with Helen Osborne about:

  • Common dosing errors parents make with liquid medication
  • Research about using the milliliter as a standard dosing unit
  • Ways professionals and parents can help improve medication safety

More Ways to Learn:

Health Literacy from A to Z: Practical Ways to Communicate Your Health Message, Second Edition (Updated 2018), by Helen Osborne. Relevant chapters include: 17, 26, 32.

Read the written transcript.

Talking with Children about Troublesome Family Issues (HLOL #125)

Picture of DebbieDeborah Wachenheim has been working for many years in health care advocacy. This work became more personal after her sister’s suicide in 2013. Deb now speaks out for more education and awareness about mental health care issues in general and postpartum mood disorders in particular.

In this podcast, Helen Osborne talks with Deb Wachenheim about:

  • Postpartum mood disorder and its role in Deb’s sister’s suicide.
  • Issues to consider when talking with children about troublesome, complex family issues.
  • Communication tips such as being open and honest, addressing questions that children ask, and being prepared for information that children find on the Internet.

More Ways to Learn:

Health Literacy from A to Z: Practical Ways to Communicate Your Health Message, Second Edition (Updated 2018), by Helen Osborne. Relevant chapters include: 5, 13, 17, 19, 41.

Read the written transcript.

Patients Unlike Others You’ve Treated Before (HLOL #120)

Becky-1546-5x7_ppBecky Curran was born an achondroplastic dwarf. She is passionate about finding a way to change how people with physical differences, including little people, are perceived in the media. Becky is committed to helping everyone accept the differences in others.

In this podcast, Helen Osborne talks with Becky Curran about:

  • Why health communication can be difficult when providers treat patients with rare disease and conditions.
  • A patient’s perspective about ways providers can build trust and communicate effectively with everyone.
  • How to portray the diversity of your audience in print and web materials.

More Ways to Learn:

Health Literacy from A to Z: Practical Ways to Communicate Your Health Message, Second Edition (Updated 2018), by Helen Osborne. Relevant chapters include: 24, 32, 41.

To read a written transcript, go to http://healthliteracy.com/transcript.asp?PageID=12066

Before You Teach Find Out What Learners Know, Feel, and Believe (HLOL #119)

Susan ReidSusan Reid is the Consulting Manager at Workbase, a not for profit organization in New Zealand that specializes in workforce and health literacy issues. Susan and her colleagues are currently working with New Zealand’s Ministry of Health and healthcare organizations to identify the impact of health literacy on their systems, workforce, and patients and families.

In this podcast, Susan Reid talks with Helen Osborne about:

  • What to know about learners before deciding how much to teach.
  • How reading theory helps make health teaching more effective.
  • Examples of ways to learn about your learners.

More Ways to Learn:

Health Literacy from A to Z: Practical Ways to Communicate Your Health Message, Second Edition (Updated 2018), by Helen Osborne. Relevant chapters include: 1, 6, 7, 11, 13, 27, 32, 41.

To read a written transcript, go to http://healthliteracy.com/transcript.asp?PageID=12050

Communicating with Compassion (HLOL #118)

Dr.Beth Lown WebSize19Beth Lown, MD, FAACH, is a general internist at Mount Auburn Hospital in Cambridge, MA and associate professor of medicine at Harvard Medical School. She teaches learners across the spectrum of medical education. Among her many accomplishments, Dr. Lown is the first medical director of the Schwartz Center for Compassionate Healthcare, a nonprofit organization dedicated to strengthening the relationship between patients and care providers and creating more compassionate healthcare systems.

In this podcast, Helen Osborne talks with Dr. Lown about: 

  • Compassion. How it builds upon, yet differs from, empathetic concern.
  • Examples of ways to bring compassion into health communication.
  • How listeners can learn more about using these skills in practice.

More Ways to Learn

Health Literacy from A to Z: Practical Ways to Communicate Your Health Message, Second Edition (Updated 2018), by Helen Osborne. Relevant chapters include: 5, 11, 24, 27, 41.

To read a written transcript, go to http://healthliteracy.com/transcript.asp?PageID=12017

Consultations are Conversations: How Clinicians and Patients Can Help (HLOL #117)

MontoriPhotoVictor M. Montori, MD is Professor of Medicine at Mayo Clinic. He not only is a practicing endocrinologist, researcher, and author but also a recognized expert in evidence-based medicine and shared decision-making. Dr. Montori developed the concept of minimally disruptive medicine and works to advance person-centered care for patients with diabetes and other chronic conditions.

In this podcast, Helen Osborne talks w Dr. Victor Montori about:

  • Patient-centered care. How clinicians and patients both bring expertise to this conversation.
  • Strategies busy clinicians can use such as setting priorities and advocating for the patient’s agenda.
  • Strategies busy patients can use such as bringing in an “extra set of ears” and asking questions

More Ways to Learn

Health Literacy from A to Z: Practical Ways to Communicate Your Health Message, Second Edition (Updated 2018), by Helen Osborne. Relevant chapters include: 5, 7, 8, 11, 24, 27, 41.

To read a written transcript, go to http://healthliteracy.com/transcript.asp?PageID=12008

Creating A Health Awareness Campaign (HLOL #116)

NeyalHeadshot-SmallerNeyal Ammary-Risch MPH, MCHES, is the Director of the National Eye Health Education Program and Health Literacy Coordinator at the National Eye Institute of the National Institutes of Health. Her work includes overseeing programs that raise awareness about early detection and treatment of eye disease and the promotion of vision rehabilitation.

In this podcast Neyal Ammary-Risch talks with Helen Osborne about:

  • How campaigns can help raise awareness about big health topics.
  • Examples of helpful awareness-raising strategies. These include using multiple communication formats, training trusted sources (such as lay health educators), and creating community partnerships.
  • Ideas about ways to raise awareness about health literacy.

More Ways to Learn:

  • National Eye Institute, National Eye Health Education Program. With links to many useful resources including the Healthy Eyes Toolkit. At www.nei.nih.gov/NEHEP
  • Fertman CI, Allensworth DD, Health Promotion Programs: From Theory to Practice.Jossey-Bass (2010). Ammary-Risch wrote the chapter, “Communicating Health Information Effectively.”
  • Ammary-Risch N, In Mommy’s Garden: A Book to Help Explain Cancer to Young Children. Learn more and order online at http://books.canyonbeach.com/inmommysgarden

Health Literacy from A to Z: Practical Ways to Communicate Your Health Message, Second Edition (Updated 2018), by Helen Osborne. Relevant chapters include: 1, 4, 13, 27.

Read the podcast transcript

Health Literacy & New Technology: An App Challenge (HLOL #115)

LierLanghansODPHPTo reach and teach people “where they are,” the Office of Disease Prevention and Health Promotion (ODPHP) in the U.S. Department of Health and Human Services challenged designers to create a “health literate app” for use on mobile devices (cell phones and tablets). This builds on health content from ODPHP’s consumer-oriented website about prevention, www.healthfinder.gov

This podcast is with the co-leader’s of ODPHP’s Mobile App Challenge:

  • Ellen Langhans (right, in the photo) is the healthfinder.gov Program Manager at ODPHP. Her role is to ensure the use of plain language and health literacy principles in healthfinder.gov along with its outreach and marketing materials.
  • Silje Lier is a Communication Advisor at ODPHP. She manages the outreach community for healthfinder.gov. She also supports outreach for many ODPHP initiatives including Healthy People 2020, Dietary Guidelines for Americans, and the National Action Plan to Improve Health Literacy.

In this podcast, Ellen Langhans and Silje Lier talk with Helen Osborne about:

  • How people use mobile devices to access health information.
  • What ODPHP’s Mobile App Challenge was and how it led to the development of an app that is creative, functional, and consistent with health literacy principles.
  • Good app features to include action-oriented content, longevity (capacity for the app to grow and change), and functions that keep users engaged.

More Ways to Learn:

Health Literacy from A to Z: Practical Ways to Communicate Your Health Message, Second Edition (Updated 2018), by Helen Osborne. Relevant chapters include: 27, 34, 36.

Read the podcast transcript

IOM’s Health Literacy Roundtable (HLOL #114)

lhernandez150pctscaleLyla Hernandez has been a Senior Program Officer at the Institute of Medicine (IOM) for many years. She served as the study director for projects that include public health, health indicators, genomics, complementary and alternative medicine, and Gulf War veterans’ health. Now, Hernandez is the Staff Director of IOM’s Health Literacy Roundtable.

In this podcast, Lyla Hernandez talks with Helen Osborne about:

  • IOM’s Health Literacy Roundtable: What it is, who’s involved, and how it works.
  • Examples of how IOM’s Health Literacy Roundtable is helping to create a more health literate environment for individuals and organizations.
  • Free learning tools and resources from IOM’s Health Literacy Roundtable. These include workshops, discussion papers, and webcasts.

More Ways to Learn:

Health Literacy from A to Z: Practical Ways to Communicate Your Health Message, Second Edition (Updated 2018), by Helen Osborne. Relevant chapters include: 1, 4, 27.

Read a transcript of this podcast.

Presenting Data in Ways that Work for Most People, Most of the Time (HLOL #113)

Pictures of Sally 2013Sally Bigwood lives in the United Kingdom and has worked in a number of fields including publishing, sales, government, and the UK’s National Health Service. These fields all need to communicate data in ways that everyday folks can understand. To help, Sally Bigwood along with her sister Melissa Spore, founded Plain Figures and co-authored the book, A Designers Guide to Presenting Numbers, Figures, and Charts.

In this podcast, Sally Bigwood talks with Helen Osborne about:

  • Presenting data as simply and clearly as possible.
  • Putting figures into a logical order.
  • Keeping comparisons close.
  • Rounding figures so they are easier to understand, compare, and recall.

More Ways to Learn:

  • Plain Figures. At http://www.plainfigures.com
  • Bigwood S, Spore M, The Designer’s Guide to Presenting Numbers, Figures, and Charts. The Allworth Press (2013).
  • Freeman JV, Walters SJ, Campbell MJ, How to Display Data. BMJ Books (2008).
  • “When Communicating Risk, Consider What Patients Need and Want to Know (HLOL #102).” Health Literacy Out Loud podcast interview with Dr. Brian Zikmund-Fisher. At http://www.healthliteracy.com/hlol-risk
  • “Clearly Communicating Scientific Information (HLOL #83).” Health Literacy Out Loud podcast interview with Dr. David Nelson. Athttp://healthliteracy.com/hlol-scientific-information

Health Literacy from A to Z: Practical Ways to Communicate Your Health Message, Second Edition (Updated 2018), by Helen Osborne. Relevant chapters include: 12, 26, 38.

Read a transcript of this podcast.

Using Body and Voice to Communicate About Health (HLOL #112)

TM-close-hi-resTom Mucciolo is President of MediaNet, Inc., a presentation skills company based in New York City. For many years, Tom has been helping leaders effectively communicate their messages using scripting, visual design, and delivery skills. He also is on the faculty at New York University. Tom writes extensively about teaching and presentation effectiveness and is co-author of the book, A Guide to Better Teaching.

In this podcast, Tom Mucciolo talks with Helen Osborne about:

  • Conversation versus presentation: Why talking about health is more than just words.
  • Making the most of body language with proximity, openness, and invitation.
  • Using tone of voice to establish presence and avoid distractions.

More Ways to Learn:

  • MediaNet: A Presentation Skills Company. At http://www.medianet-ny.com
  • Visually Speaking blog. At http://medianet-ny.com/wordpress/
  • Jahangiri L, Mucciolo T (2012), A Guide to Better Teaching: Skills, Advice, and Evaluation for College and University Professors. Rowman & Littlefield Publishers, Inc.

Health Literacy from A to Z: Practical Ways to Communicate Your Health Message, Second Edition (Updated 2018), by Helen Osborne. Relevant chapters include: 24, 40.

Read a transcript of this podcast.

Dentists and Patients: How to Communicate Clearly (HLOL #111)

Leila-Jahangiri-profile-image 2013Dr. Leila Jahangiri is a dentist, clinical professor and department chair in Prosthodontics at New York University College of Dentistry. NYU is the largest dental school in the United States and Dr. Jahangiri has vast experience in teaching and patient care. She focuses a considerable amount of time researching effective communications and is co-author of the book, A Guide to Better Teaching.

In this podcast, Dr. Jahangiri talks with Helen Osborne about:

  • How good communication starts even before the patient sits in a dental chair.
  • Ways to help reduce a patient’s anxiety and fear of pain or the unknown.
  • Strategies that dentists, medical professionals, and patients can use to improve communication.

More Ways to Learn:

  • Jahangiri L, Mucciolo T (2012), A Guide to Better Teaching: Skills, Advice, and Evaluation for College and University Professors. Rowman & Littlefield Publishers, Inc.
  • ADA (American Dental Association). With resources for professionals and the public. At http://www.ada.org.

Health Literacy from A to Z: Practical Ways to Communicate Your Health Message, Second Edition (Updated 2018), by Helen Osborne. Relevant chapters include: 4, 7, 19, 24, 41.

Read a transcript of this podcast.

Comics and Medicine: That’s Health Literacy, Too. (HLOL #110)

MKMK Czerwiec is a nurse who makes comics. MK has a Masters degree in medical humanities from Northwestern University, where she developed and teaches a seminar to medical students called “Drawing Medicine.” With Ian Williams, a doctor in the UK who also makes comics, MK co-runs GraphicMedicine.org, a website that looks at the intersection between comics and the discourse of medicine.

In this podcast, MK Czerwiec talks with Helen Osborne about:

  • How comics use sequential art to tell about health, illness, and medicine.
  • Why comics are effective and how they transcend differences in culture, language, and educational level.
  • What listeners can do to find, create, use, and learn more about comics in medicine.

Ways to Learn More:

Health Literacy from A to Z: Practical Ways to Communicate Your Health Message, Second Edition (Updated 2018), by Helen Osborne. Relevant chapters include: 14, 17, 31, 32, 38, 40.

Read a transcript of this podcast.

CDC’s “Clear Communication Index” (HLOL #108)

Baur photo April 2013Cynthia Baur, PhD, works at the U. S. Centers for Disease Control and Prevention (CDC) and leads CDC’s health literacy and plain language initiatives. Among her many accomplishments, Dr. Baur is lead editor of the National Action Plan to Improve Health Literacy and with Dr. Christine Prue, also of the CDC, co-developed CDC’s Clear Communication Index.

In this podcast, Cynthia Baur talks with Helen Osborne about:

  • What CDC’s Clear Communication Index is, why it’s needed, and how it compares to other communication assessment tools.
  • How to use the Index when revisiting, revising, or creating a wide range of public communication products. These include print materials, web postings, audio scripts, and social media messages.

More Ways to Learn:

Health Literacy from A to Z: Practical Ways to Communicate Your Health Message, Second Edition (Updated 2018), by Helen Osborne. Relevant chapters include: 1, 2, 3, 6, 16, 26, 30.

To read a transcript of this podcast, go to http://healthliteracy.com/transcript.asp?PageID=11786

 

 

 

Health Literacy and Pediatrics (HLOL #107)

Cronan_ Kate DSC6430Kate Cronan MD is a Pediatric Emergency Medicine physician, Associate Professor of Pediatrics at Jefferson Medical College, Director of Health Content Integration for the Nemours Children’s Health Media Center, and Senior Editor for KidsHealth.org. She is also an active and enthusiastic health literacy champion who co-chairs the Language Proficiency and Health Literacy Committee at Nemours/Alfred I. duPont Hospital for Children in Wilmington, Delaware.

In this podcast, Dr. Kate Cronan talks with Helen Osborne about:

  • Health literacy issues to consider when communicating with children, along with their parents or caregivers.
  • Strategies to help set a positive tone, put children at ease, and communicate medical information in ways they can understand.
  • Choosing words, using pictures, and otherwise being clear when teaching children about health and illness.

More Ways to Learn:

  • KidsHealth from Nemours. Communicating complex medical information in ways that parents, kids, and teens can understand. At http://kidshealth.org
  • Abrams MA, Dreyer BP, (2009) Plain Language Pediatrics: Health Literacy Strategies and Communication Resources for Common Pediatric Topics. Available as an eBook from AAP, at http://ebooks.aap.org/product/plain-language-pediatrics

Health Literacy from A to Z: Practical Ways to Communicate Your Health Message, Second Edition (Updated 2018), by Helen Osborne. Relevant chapters include: 13, 17, 27, 32.

Read a transcript of this podcast.

Creating Usable, Useful Health Websites for Readers at All Levels (HLOL #34)

Stacy Robison MPH, CHES is co-founder of CommunicateHealth — a consulting company based in Northampton, Massachusetts. As a certified health educator, Stacy uses plain language to meet the learning needs of audiences with limited health literacy skills.

For the past three years, Stacy has been writing and designing health content for Quick Guide to Healthy Living — part of the award-winning healthfinder.gov Web site from the U.S. Office of Disease Prevention and Health Promotion. This site has been tested and developed with close to 800 Web users, most of whom have limited health literacy skills.

In this podcast, Stacy Robison talks with Helen Osborne about:

  • How people with limited literacy skills, health literacy skills, or limited time use online health information.
  • What is different when communicating about wellness and prevention (health promotion) v. communicating about diagnosis and treatment (health care).
  • Ways to design health content so that Web users can, and will, take action.

More ways to learn:

Read a transcript of this podcast.

Using Design to Get Readers to Read and Keep Reading (HLOL #29)

Karen Karen SchriverSchriver, PhD is President of KSA Communication Design and Research, a consultancy located in Pittsburgh, Pennsylvania. She is former professor of rhetoric and information design at Carnegie Mellon University where she co-directed the graduate programs in professional writing and information design.

Dr. Schriver’s first book, Dynamics in Document Design: Creating Texts for Readers—now in its 9th printing—is regarded as an essential text in its field. Winner of ten national awards for her work, Schriver is writing two new books: the first on developing expertise in information design, and the second on visual and verbal design moves to engage readers online.

In this podcast, she talks with Helen Osborne about using good information design to get readers to read, and keep reading. Topics include:

  • Using good information design to help readers feel valued and respected
  • Being a visual detective, observing what works and what doesn’t
  • Engaging readers with contrast, consistency, grouping, and other design moves

More Ways to Learn:

Read a transcript of this podcast

 

Writing Health Information That Caregivers Can Understand and Providers Will Accept (HLOL #22)

Carol Levine

Carol Levine works at the United Hospital Fund in New York City. There, she directs the Families and Health Care Project which focuses on developing partnerships between health care professionals and family caregivers, especially during transitions in health care settings. You can see this project online at www.nextstepincare.org.

Levine has won numerous awards for her work on health and social policy issues. In 1993, she was awarded a MacArthur Foundation Fellowship for her work in AIDS policy and ethics. In 2007, she was named a WebMD Health Hero.

In this podcast she talks with Helen Osborne about “Writing health information that caregivers can understand and providers will accept.” Topics include:

  • The growing interest in transitions of care
  • Writing information in ways caregivers can understand
  • Getting buy-in from a cross-section of providers
  • Successes, lessons learned, and recommendations

Developing Healthcare Materials With and For Village Health Workers (HLOL #18)

Curt Wands-Bourdoiseau is a physician assistant who has worked in free and community clinics across the United States. He has also trained village health workers in rural, isolated and conflict zones in Southern Mexico, Guatemala, Honduras and Colombia. Curt now works at the Hesperian Foundation in Berkeley, CA – serving as the project manager for the first major rewrite of the internationally renowned village health worker training book, Where There Is No Doctor.

In this podcast, he talks with Helen Osborne about developing healthcare materials with and for village health workers. Topics include:

  • Overview about the Hesperian Foundation
  • About Hesperian’s books, including Where There Is No Doctor
  • Materials development process using the participatory model
  • Lessons learned and shared with the health literacy community

Ways to Learn More:

Hesperian Foundation (English): http://www.hesperian.org
Hesperian Foundation (Spanish): http://espanol.hesperian.org

Terry Davis Talks About “Baby Steps,” Action Planning (HLOL #16)

Terry C. Davis, Ph.D is a pioneer in the field of health literacy. She is Professor of Medicine and Pediatrics at Louisiana State University Health Sciences Center in Shreveport, LA (LSUHSC-S), where she also heads the Behavioral Science Unit of the Feist-Weiller Cancer Center. She has won awards for her accomplishments and published more than ninety articles and book chapters related to health literacy, health communication, and preventive medicine.

Dr. Davis’s many health literacy accomplishments include: developing the Rapid Estimate of Adult Literacy in Medicine (REALM); chairing Louisiana’s statewide Health Literacy Task Force; serving as master faculty of the AMA’s Train-the-Trainer Health Literacy Curriculum; and participating as a member of the Healthy People 2010 Health Literacy/Health Communication Section, and the FDA’s Drug Safety and Risk Management Advisory Committee.

In this podcast, she talks with Helen Osborne about helping patients take “baby steps” (action planning). Topics include:

  • What baby steps are and why they are needed in healthcare today
  • How baby steps help in the management of chronic disease
  • Ways to build baby steps into your healthcare practice


Ready, Set, Action Plan
Lorig, Bodenheimer

More ways to learn:

  • American College of Physicians (ACP) Foundation, Living with Diabetes: An Everyday Guide for You and Your Family. To learn more and order copies, go to http://foundation.acponline.org/hl/diabguide.htm
  • Bodenheimer T. “Coordinating care–a perilous journey through the health care system.” N Engl J Med 2008;358(10):1064-71.
  • Bodenheimer T, Davis C, Holman H. “Helping patients adopt healthier behaviors.” Clinical Diabetes 2007;25(2):66-70.
  • DeWalt DA, Davis TC, Wallace AS, Seligman HK, Bryant-Shilliday B, Arnold CL, Freburger J, Schillinger D. “Goal setting in diabetes self-management: taking the baby steps to success.” Patient Education and Counseling, April 7, 2009, PMID: 19359123.
  • Handley M, MacGregor K, Schillinger D, Sharifi C, Wong S, Bodenheimer T. “Using Action Plans to Help Primary Care Patients Adopt Healthy Behaviors: A Descriptive Study.” J Am Board Fam Med 2006;19(3):224-31.
  • Lorig K. “Action Planning: A Call To Action.” J Am Board Fam Med 2006;19(3):324-5.
  • Lorig, Bodenheimer. Ready, Set, Action Plan. 5 minute instructional video for providers and health educators.  The video demonstrates an easy, brief method for helping 3 patients create small achievable action plans. http://foundation.acponline.org/images/diabetes_dvd.wmv
  • MacGregor K, Wong S, Sharifi C, Handley M, Bodenheimer T. “The action plan project: discussing behavior change in the primary care visit.” Ann Fam Med 2005;3 Suppl 2:S39-40.
  • MacGregor K, Handley M, Wong S, et al. “Behavior-Change Action Plans in Primary Care: A Feasibility Study of Clinicians.” J Am Board Fam Med 2006;19(3):215-23.
  • Osborne H, “In other words…How to help patients manage their action planning.” On Call magazine, June 26, 2007. Available online at http://www.healthliteracy.com/article.asp?PageID=6111
  • Seligman HK, Wallace AS, DeWalt DA, et al. “Developing low-literacy patient educational materials to facilitate behavior change.” American Journal of Health Behavior 2007;31(Suppl 1):S69-78.
  • Seligman HK, Wallace AS, DeWalt DA, Schillinger D, Arnold CL, Shilliday BB, Wallace AS, Seligman HK, Davis TC, Schillinger D, Arnold CL, Bryant-Shilliday B, Freburger JK, DeWalt DA. “Literacy appropriate educational materials and brief counseling improves diabetes self-management.” Patient Education and Counseling. 2009.
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