Health Literacy & New Technology: An App Challenge (HLOL #115)

LierLanghansODPHPTo reach and teach people “where they are,” the Office of Disease Prevention and Health Promotion (ODPHP) in the U.S. Department of Health and Human Services challenged designers to create a “health literate app” for use on mobile devices (cell phones and tablets). This builds on health content from ODPHP’s consumer-oriented website about prevention, www.healthfinder.gov

This podcast is with the co-leader’s of ODPHP’s Mobile App Challenge:

  • Ellen Langhans (right, in the photo) is the healthfinder.gov Program Manager at ODPHP. Her role is to ensure the use of plain language and health literacy principles in healthfinder.gov along with its outreach and marketing materials.
  • Silje Lier is a Communication Advisor at ODPHP. She manages the outreach community for healthfinder.gov. She also supports outreach for many ODPHP initiatives including Healthy People 2020, Dietary Guidelines for Americans, and the National Action Plan to Improve Health Literacy.

In this podcast, Ellen Langhans and Silje Lier talk with Helen Osborne about:

  • How people use mobile devices to access health information.
  • What ODPHP’s Mobile App Challenge was and how it led to the development of an app that is creative, functional, and consistent with health literacy principles.
  • Good app features to include action-oriented content, longevity (capacity for the app to grow and change), and functions that keep users engaged.

More Ways to Learn:

Click link to read a written transcript, http://healthliteracy.com/transcript.asp?PageID=12001

IOM’s Health Literacy Roundtable (HLOL #114)

lhernandez150pctscaleLyla Hernandez has been a Senior Program Officer at the Institute of Medicine (IOM) for many years. She served as the study director for projects that include public health, health indicators, genomics, complementary and alternative medicine, and Gulf War veterans’ health. Now, Hernandez is the Staff Director of IOM’s Health Literacy Roundtable.

In this podcast, Lyla Hernandez talks with Helen Osborne about:

  • IOM’s Health Literacy Roundtable: What it is, who’s involved, and how it works.
  • Examples of how IOM’s Health Literacy Roundtable is helping to create a more health literate environment for individuals and organizations.
  • Free learning tools and resources from IOM’s Health Literacy Roundtable. These include workshops, discussion papers, and webcasts.

More Ways to Learn:

To read a transcript of this podcast, go to http://healthliteracy.com/transcript.asp?PageID=11899

Presenting Data in Ways that Work for Most People, Most of the Time (HLOL #113)

Pictures of Sally 2013Sally Bigwood lives in the United Kingdom and has worked in a number of fields including publishing, sales, government, and the UK’s National Health Service. These fields all need to communicate data in ways that everyday folks can understand. To help, Sally Bigwood along with her sister Melissa Spore, founded Plain Figures and co-authored the book, A Designers Guide to Presenting Numbers, Figures, and Charts.

In this podcast, Sally Bigwood talks with Helen Osborne about:

  • Presenting data as simply and clearly as possible.
  • Putting figures into a logical order.
  • Keeping comparisons close.
  • Rounding figures so they are easier to understand, compare, and recall.

More Ways to Learn:

  • Plain Figures. At http://www.plainfigures.com
  • Bigwood S, Spore M, The Designer’s Guide to Presenting Numbers, Figures, and Charts. The Allworth Press (2013).
  • Freeman JV, Walters SJ, Campbell MJ, How to Display Data. BMJ Books (2008).
  • “When Communicating Risk, Consider What Patients Need and Want to Know (HLOL #102).” Health Literacy Out Loud podcast interview with Dr. Brian Zikmund-Fisher. At http://www.healthliteracy.com/hlol-risk
  • “Clearly Communicating Scientific Information (HLOL #83).” Health Literacy Out Loud podcast interview with Dr. David Nelson. Athttp://healthliteracy.com/hlol-scientific-information

To read a transcript of this podcast, go to http://healthliteracy.com/transcript.asp?PageID=11877

PEMAT: Patient Education Materials Assessment Tool (HLOL #109)

cindybrachCindy Brach is the lead for health literacy and cultural competence at the Agency for Healthcare Research and Quality (AHRQ), part of the U.S. Department of Health and Human Services. Brach helped create several very important health literacy tools and resources including AHRQ’s Health Literacy Universal Precautions Toolkit and the Institute of Medicine’s discussion paper, “Ten Attributes of a Health Literate Health Care Organization.” Now, she is one of three authors of PEMAT: Patient Education Materials Assessment Tool.

In this podcast, Cindy Brach talks with Helen Osborne about:

  • How PEMAT differs from other patient education material assessment tools.
  • Using PEMAT to assess usability and actionability of print and audio-visual materials.
  • Putting PEMAT into practice. Including how to score items and then use these scores to compare patient education materials.

More Ways to Learn:

To read a transcript of this podcast, go to http://healthliteracy.com/transcript.asp?PageID=11799

CDC’s “Clear Communication Index” (HLOL #108)

Baur photo April 2013Cynthia Baur, PhD, works at the U. S. Centers for Disease Control and Prevention (CDC) and leads CDC’s health literacy and plain language initiatives. Among her many accomplishments, Dr. Baur is lead editor of the National Action Plan to Improve Health Literacy and with Dr. Christine Prue, also of the CDC, co-developed CDC’s Clear Communication Index.

In this podcast, Cynthia Baur talks with Helen Osborne about:

  • What CDC’s Clear Communication Index is, why it’s needed, and how it compares to other communication assessment tools.
  • How to use the Index when revisiting, revising, or creating a wide range of public communication products. These include print materials, web postings, audio scripts, and social media messages.

More Ways to Learn:

To read a transcript of this podcast, go to http://healthliteracy.com/transcript.asp?PageID=11786

 

 

 

Health Literacy and Pediatrics (HLOL #107)

Cronan_ Kate DSC6430Kate Cronan MD is a Pediatric Emergency Medicine physician, Associate Professor of Pediatrics at Jefferson Medical College, Director of Health Content Integration for the Nemours Children’s Health Media Center, and Senior Editor for KidsHealth.org. She is also an active and enthusiastic health literacy champion who co-chairs the Language Proficiency and Health Literacy Committee at Nemours/Alfred I. duPont Hospital for Children in Wilmington, Delaware.

In this podcast, Dr. Kate Cronan talks with Helen Osborne about:

  • Health literacy issues to consider when communicating with children, along with their parents or caregivers.
  • Strategies to help set a positive tone, put children at ease, and communicate medical information in ways they can understand.
  • Choosing words, using pictures, and otherwise being clear when teaching children about health and illness.

More Ways to Learn:

  • KidsHealth from Nemours. Communicating complex medical information in ways that parents, kids, and teens can understand. At http://kidshealth.org
  • Abrams MA, Dreyer BP, (2009) Plain Language Pediatrics: Health Literacy Strategies and Communication Resources for Common Pediatric Topics. Available as an eBook from AAP, at http://ebooks.aap.org/product/plain-language-pediatrics

To read a written transcript, go to http://healthliteracy.com/transcript.asp?PageID=11763

Dr. Rima Rudd Talks About the Health Literacy Burden in Healthcare (HLOL #15)

Dr. Rima Rudd is Senior Lecturer on Society, Human Development, and Health at the Harvard School of Public Health. Her work centers on health communication and the design and evaluation of public health programs. She teaches courses on innovative strategies in health education, program planning and evaluation, and health literacy.

Dr. Rudd is widely recognized as a leader in health literacy – helping to shape both the research and practice agenda in the US, Canada, and Europe. Dr. Rudd works closely with the adult education, public health, oral health, and medical sectors. Her current research looks at literacy-related disparities and literacy-related barriers to health programs, services, and care. Her Harvard website on health literacy serves scholars and practitioners.

In this podcast, she talks with Helen Osborne about the health literacy burden in healthcare. Topics include:

  • Literacy-related disparities and barriers as they relate to healthcare
  • Deconstructing healthcare language, instructions, and activities
  • Literacy demands in chronic disease management, prevention, and navigation
  • Why it’s time to reconsider the definition of health literacy

More Ways to Learn:

  • Harvard School of Public Health, Health Literacy Studies. www.hsph.harvard.edu/healthliteracy
  • Communicating Health: Priorities and Strategies for Progress (2003), US Department of Health and Human Services & Office of Disease Prevention and Health Promotion.  Dr. Rudd wrote the chapter about health literacy. Available at http://odphp.osophs.dhhs.gov/projects/healthcomm/
  • Literacy and Health in America (2004), Educational Testing Services. Dr. Rudd is one of the authors. Available at http://www.ets.org/Media/Research/pdf/PICHEATH.pdf
  • National Center for the Study of Adult Literacy and Learning (NCSALL), http://www.ncsall.net
  • Nielsen-Bohlman L, Panzer AM, Kindig DA, (ed), 2004. Health Literacy: A Prescription to End Confusion. The National Academies Press: Washington DC. Dr. Rudd was a member of the Institute of Medicine committee as well as writer/contributor to the book. Available at http://books.nap.edu

To read a written transcript, click http://healthliteracy.com/transcript.asp?PageID=11705

Len & Ceci Doak Discuss Health Literacy’s Past, Present and Future (HLOL #13)

Cecelia (Ceci) and Leonard (Len) Doak are a husband and wife team who, for over 30 years, helped lead the way to health literacy. Their book, workshops, and articles have inspired advocates everywhere to improve health understanding.

Ceci started as a commissioned officer in the US Public Health Service. During her more 20 years there, Ceci developed and led numerous health education programs. In fact, she received a commendation from the Surgeon General for her work educating the public about cancer.

Len comes to health literacy via adult education, volunteering for many years as a tutor of non-readers. Len’s first career was as a Navy engineer and among his many accomplishments he helped simplify instructions for crews working on ships and submarines.

Len & Ceci co-authored the award-winning book, Teaching Patients with Low Literacy Skills. In their non-profit business Patient Learning Associates, Inc., Len and Ceci have written guidelines for many important projects and analyzed the suitability of over 2,000 healthcare materials in virtually all formats. They have presented at more than 200 health literacy workshops, training thousands of health professionals in all disciplines.

In this Health Literacy Out Loud podcast, they talk with Helen Osborne about the past, present, and future of health literacy. Topics include:

  • How health literacy began more than 30 years ago
  • Why health literacy was important then and is even more so today
  • Strategies to improve communication and assess if messages are understood
  • Ceci & Len Doak’s vision for health literacy in the future

More ways to learn:

  • Doak, Doak, & Root, Teaching Patients with Low Literacy Skills, Second Edition. 1996. Available for free at Harvard University School of Public Health’s Health Literacy Studies website, http://www.hsph.harvard.edu/healthliteracy/resources/doak-book/
  • Houts, Doak, Doak, Lascalzo. “The role of pictures in improving health communication:  A review of research on the benefits of pictures on attention, comprehension, recall, and adherence.”  Patient Education and Counseling, 61 (2006) 173-190, 2005 Elsevier Ireland Ltd.
  • Osborne, H. “In Other Words…Can They Understand? Testing Patient Education Materials With Intended Readers,” On Call Magazine, Nov 2001. Available at http://www.healthliteracy.com/article.asp?PageID=3811

Click here for a transcript of this episode: http://healthliteracy.com/transcript.asp?PageID=1169 [Read more…]