The Family’s Voice in Practice, Research, and Foundations (HLOL #186)

Sharon Cray earned a degree in accountancy and worked in business for several years. She entered the world of healthcare as a parent, caregiver, and active volunteer when two of her three children were diagnosed with Cystic Fibrosis (CF). Her participation now includes volunteering with the Cystic Fibrosis Foundation and serving on the Family Advisory Council at St. Christopher’s Hospital for Children in Philadelphia. Cray is an active member of the I-PASS Family Centered Rounds Study Team, co-authoring the research paper, “Patient safety after implementation of a coproduced family centered communication programme,” published in the British Medical Journal.

In this podcast, Sharon Cray talks with Helen Osborne about:

  • Family voice. A shared mental model that helps providers better understand the needs, wants, and lived experiences of patients and their families.
  • Ways the family voice makes a difference in practice, research, and foundations.
  • Recommendations for providers about finding and working with family partners.
  • Recommendations for families about getting involved, being listened to, and helping.

More Ways to Learn:

Health Literacy from A to Z: Practical Ways to Communicate Your Health Message, Second Edition (Updated 2018), by Helen Osborne. Relevant chapters include: 5, 6, 7, 8, 17, 24, 29, 31, 41

Read the transcript of this podcast.

 

Elderspeak (HLOL #182)

Anna I. Corwin Ph.D. is an Assistant Professor of Anthropology at Saint Mary’s College of California. Trained in Linguistic and Medical Anthropology, Dr. Corwin’s work focuses on understanding how cultural practices and communication shape older individuals’ experiences of their lives, their bodies, and aging.  Much of Dr. Corwin’s research has examined how and why American Catholic nuns age more “successfully” than their lay counterparts, benefitting not only from physical health but also mental and emotional well-being.

In this podcast, Dr. Anna Corwin and Helen Osborne talk about:

  • Elderspeak. Characteristics can include simplified speech and vocabulary, a slower rate, exaggerated intonation, elevated pitch and volume, and collective pronouns. 
  • Why some people use elderspeak. And possible negative outcomes when they do. 
  • Dr. Corwin’s research as a linguistic anthropologist. Stories and lessons learned from her year living with nuns at a Catholic convent.  
  • Examples of effective linguistic tools to try when interacting with people who have aphasia, dementia, or other conditions impeding communication. 

More Ways to Learn:

Health Literacy from A to Z: Practical Ways to Communicate Your Health Message, Second Edition (Updated 2018), by Helen Osborne. Relevant chapters include: 11, 14, 19, 22, 24, 31, 41.

Creating Videos of Patients’ Stories to Inspire and Remind Caregivers About Why Their Work Matters (HLOL #143)

2015 headshotChad Brough is Executive Director of the Office of Patient Experience at Cone Health in Greensboro, NC. While his accomplishments are many, Chad succinctly summarized his work in words he uses as his Twitter profile, “Chad Brough stands for healthcare that is more compassionate, less complicated, more affordable, and more predictable.”

In this podcast, Chad Brough talks with Helen Osborne about:

  • How patients’ stories help inspire caregivers about the importance of caregiving.
  • Why patients so willingly share their stories as a way to give back and say thanks.
  • Good, better, and best ways to help tell patients’ stories. From reading heartfelt letters, to sharing family photos, to producing videotaped stories.
  • Recommendations, lessons learned, and stories about storytelling in healthcare.

More Ways to Learn:

Health Literacy from A to Z: Practical Ways to Communicate Your Health Message, Second Edition (Updated 2018), by Helen Osborne. Relevant chapters include: 4, 13, 27, 31, 33, 40, 41.

Read the written podcast transcript.

Writing Health Information That Caregivers Can Understand and Providers Will Accept (HLOL #22)

Carol Levine

Carol Levine works at the United Hospital Fund in New York City. There, she directs the Families and Health Care Project which focuses on developing partnerships between health care professionals and family caregivers, especially during transitions in health care settings. You can see this project online at www.nextstepincare.org.

Levine has won numerous awards for her work on health and social policy issues. In 1993, she was awarded a MacArthur Foundation Fellowship for her work in AIDS policy and ethics. In 2007, she was named a WebMD Health Hero.

In this podcast she talks with Helen Osborne about “Writing health information that caregivers can understand and providers will accept.” Topics include:

  • The growing interest in transitions of care
  • Writing information in ways caregivers can understand
  • Getting buy-in from a cross-section of providers
  • Successes, lessons learned, and recommendations

Pauline Hamel Talks About Intergenerational Health Communication (HLOL #11)

Pauline C. Hamel, Ed.D, PT, teaches in Boston University’s online Master of Science in Health Communication program and Northeastern University’s Health Sciences program. She is a physical therapist, educator, former healthcare administrator, geriatric specialist, and now consultant. Her interests include interdisciplinary research, teaching, writing, and consulting in the areas of health communication, health literacy, public health, professional development, intergenerational service learning, and health promotion in older adults. You can reach Pauline Hamel at phamel@bu.edu.

In the podcast, she talks with Helen Osborne about intergenerational health communication. Topics include:

  • How college students and older adults are often more alike than different
  • Ways different generations can learn from, and teach, one another
  • Why service learning matters and ways you can get involved

More ways to learn about intergenerational teaching and learning:

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