Poetry and Other Artful Ways to Communicate Health Messages (HLOL #99)

EM Authors LiveElspeth Murray is a Scottish poet whose background is in cultural anthropology, health promotion, public health policy and patient involvement in cancer care. She also works with the Puppet State Theatre Company on their award-winning puppetry and storytelling production, “The Man Who Planted Trees” that has toured internationally for many years.

In this podcast, Elspeth Murray talks with Helen Osborne about:

  • “This is Bad Enough.” Murray reads her poem about why health communication is hard, along with ways to make it easier.
  • Using the arts to engage, entertain, and educate audiences.
  • Creating compelling health messages with poetry, whiteboard animation, videos, storytelling, and other artful ways.

More ways to learn:

Health Literacy from A to Z: Practical Ways to Communicate Your Health Message, Second Edition (Updated 2018), by Helen Osborne. Relevant chapters include: 11, 28, 32, 40, 41.

Read a transcript of this podcast.

Communicating Clearly In a Crisis (HLOL #98)

suzanne 4Suzanne O’Connor, MSN, has worked as an advanced practice nurse for many years in hospital emergency departments, intensive care units, and outpatient practices. She now educates and consults with clinicians of all disciplines about crisis communication, conflict resolution, patient satisfaction, and working with difficult people.

In this podcast, Suzanne O’Connor talks with Helen Osborne about:

  • Crisis communication. And why people have trouble listening and absorbing information when fear and anxiety is high.
  • Ways to build rapport, establish trust, and communicate in clear, yet caring, ways.
  • Strategies to customize information, reduce resistance, and confirm understanding throughout difficult conversations.

More ways to learn:

Health Literacy from A to Z: Practical Ways to Communicate Your Health Message, Second Edition (Updated 2018), by Helen Osborne. Relevant chapters include: 5, 13, 41.

Read a transcript of this podcast.

Communicating Results of Mammograms and Other Screening Tests (HLOL #97)

Erin Marcus, M.D. Internal MedicineErin N. Marcus, MD, MPH, is a general internist at the University of Miami Miller School of Medicine. In 2009, she was one of three physicians nationally to receive an American Cancer Society Cancer Control Career Development Award for Primary Care Physicians. Her research focused on the communication of mammogram results. Before medical school, Dr. Marcus worked as a newspaper reporter. Even now as a practicing physician, she sometimes writes about health for The New York Times, The Washington Post, The Miami Herald, and The Huffington Post.

In this podcast, Dr. Erin Marcus talks with Helen Osborne about:

  • Challenges when communicating test results by mail or online.
  • Strategies to make this information more understandable.
  • Ways to help patients be more activated when learning about health.

More Ways to Learn:

Health Literacy from A to Z: Practical Ways to Communicate Your Health Message, Second Edition (Updated 2018), by Helen Osborne. Relevant chapters include: 4, 9, 11, 26, 27, 30.

Read a transcript of this podcast.

 

Talking About Jargon (HLOL #94)

Dean's photoDean Schillinger MD is Professor of Medicine in Residence at the University of California San Francisco and Chief of the UCSF Division of General Internal Medicine at San Francisco General Hospital. Among his many responsibilities, Dr. Schillinger treats patients, teaches in the primary care residency program, and conducts research about healthcare for vulnerable populations. Dr. Schillinger is a well-published researcher, winner of many awards, and widely recognized as an expert in health literacy, health communication, and chronic disease prevention and management.

In this podcast, Dr. Schillinger talks with Helen Osborne about:

  • What jargon is and why it is often a problem in health communication.
  • A study showing that patients often do not understand jargon, even when jargon is clarified.
  • Recommendations about ways to more clearly communicate about health, along with a suggestion for more research.

More Ways to Learn:

  • Castro CM, Wilson D, Wang F, Schillinger D, “Babel Babble: Physicians’ Use of Unclarified Medical Jargon with Patients.” Am J Health Behavior, 2007;31(suppl 1):S85-S95.
  • Osborne H, “In Other Words…Abbreviations, Acronyms, and Other Healthcare Shorthand.” On Call magazine, April 10, 2008. Available at http://healthliteracy.com/abbreviations-acronyms

Health Literacy from A to Z: Practical Ways to Communicate Your Health Message, Second Edition (Updated 2018), by Helen Osborne. Relevant chapters include: 16, 25.

Read a transcript of this podcast.

A Conversation About the Always Use Teach-back! Toolkit (HLOL #93)

2.5.13 Mary Ann Gail SuzanneAlways Use Teach-Back is a free, interactive, online toolkit for clinicians, office staff, and others who want to confirm that their health messages are understood. It helps them learn to use teach-back every time it is indicated – to support patients and families throughout the care continuum, especially during transitions between health care settings. Here’s a link to the Always Use Teach-Back! Toolkit, www.teachbacktraining.org

This podcast is a conversation with the three of the toolkit’s creators:

  • Mary Ann Abrams, MD, MPH, is a long-time health literacy champion. Among her many accomplishments, Dr. Abrams has led the development of Health Literacy Iowa, Iowa’s Statewide Center for Health Literacy, and Iowa Health System’s health literacy quality initiative.
  • Suzanne Rita, RN, MSN, is a nurse, an educator, and the Improvement Learning Network Manager for Iowa Health System where she mentors improvement teams and serves as an advisor to system-wide efforts.
  • Gail Nielsen is the Director of Learning and Innovation at Iowa Health System. She also is a Fellow, faculty member, and Patient Safety Scholar of the Institute for Healthcare Improvement.

In this podcast, Helen Osborne talks with these three guests about:

  • What the teach-back technique is, who should use it, and why.
  • How to help others make a habit of the teach-back technique.
  • Features of the Always Use Teach-Back! Toolkit
  • Ways that individuals, systems, and organizations can use the toolkit.

Health Literacy from A to Z: Practical Ways to Communicate Your Health Message, Second Edition (Updated 2018), by Helen Osborne. Relevant chapters include: 1, 2, 7, 27.

Read a transcript of this podcast.

Writing About Health for the New York Times (HLOL #90)

IMG_0815Theresa Brown, BSN, RN, OCN, is a hospital staff nurse who writes a monthly opinion column for the New York Times called “Bedside.” Her writing focuses on health care policy issues, with particular attention given to the importance of nurses to quality care. Theresa has been a guest on numerous radio shows and on MSNBC’s “Hardball.” She contributes regularly to health care blogs and magazines, and even was invited to the White House. She also is author of the text, Critical Care: A New Nurse Faces Death, Life, and Everything in Between.

In this podcast, Theresa Brown talks with Helen Osborne about:

  • How she got started as a nurse. And as a writer.
  • How writing for the public differs from writing for professionals.
  • Issues to consider including: finding topics, protecting patient confidentiality, and receiving reader feedback.

More Ways to Learn:

Health Literacy from A to Z: Practical Ways to Communicate Your Health Message, Second Edition (Updated 2018), by Helen Osborne. Relevant chapters include: 13, 40, 41.

Read a transcript of this podcast.

A Tool That Pictures Pain (HLOL #78)

Kim Kristiansen MD lives and works in Denmark. He not only is practicing physician but also CEO of a company called EvidenceProfile ApS. Dr. Kristiansen’s work often focuses on pain, pain management, and pain research. He, along with two colleagues, invented DoloTest®– a validated, multidimensional pain assessment tool that actively involves the patient.

In this podcast, Dr. Kristiansen talks with Helen Osborne about:

  • Why it is so important, yet difficult, for providers and patients to talk about pain.
  • How chronic (persistent) pain affects many aspects of a person’s life.
  • Ways DoloTest® helps patients and providers reach a shared understanding about pain.

More Ways to Learn:

Health Literacy from A to Z: Practical Ways to Communicate Your Health Message, Second Edition (Updated 2018), by Helen Osborne. Relevant chapters include: 5, 8, 9, 38.

Read a transcript of this podcast.

Ergonomics–Staying Healthy When Using Technology (HLOL #76)

Karen Jacobs Ed.D., OTR/L, CPE, FAOTA is an occupational therapist and a board certified ergonomist. Her extensive list of accomplishments includes being a professor and program director for the post-professional distance education OT programs at Boston University and editing/ authoring numerous books and articles. She is the founding editor of WORK and former president and vice president of the American Occupational Therapy Association.

A primary focus of Dr. Jacobs’ research is about ergonomics. Specifically, how using notebook computers, tablets, backpacks, and other technology affects students of all ages. Ergonomics matters to professionals, too. In this podcast, Karen Jacobs talks with Helen Osborne about:

  • Ergonomics: How workplace tools, equipment, and the environment affects individuals and populations
  • Why ergonomics matters to health communicators
  • What we can do to stay healthy when using technology

More Ways to Learn:

Health Literacy from A to Z: Practical Ways to Communicate Your Health Message, Second Edition (Updated 2018), by Helen Osborne. Relevant chapters include: 40.

Read a transcript of this podcast.

Consumer Reports Health Ratings (HLOL #75)

John Santa MD, MPH is Director of the Consumer Reports Health Ratings Center. For many years, he worked as a primary care physician, healthcare executive, researcher, and policy maker. Now Dr. Santa and others work to evaluate and compare health services, products and practitioners based on current, robust, and independent sources of information.

In this podcast, Dr. Santa and Helen Osborne talk about:

  • Consumer Reports: How it helps consumers make purchasing decisions.
  • Why it is important for individuals to understand health ratings.
  • How Consumer Reports uses symbols, summaries, and narratives.
  • Strategies and resources for listeners to use in day-to-day practice.

More Ways to Learn:

Health Literacy from A to Z: Practical Ways to Communicate Your Health Message, Second Edition (Updated 2018), by Helen Osborne. Relevant chapters include: 4, 9, 11, 13, 38.

Read a written transcript of this podcast.

Advocacy: From Aha to Action (HLOL #74)

Rich Sagall MD is a retired family physician. About 25 years ago, he left clinical practice to devote all his efforts to running NeedyMeds – offering information about programs to help those who are medically needy. Beyond his work with NeedyMeds, Dr. Sagall also publishes the newsletter, Pediatrics for Parents.

In this podcast, Dr. Sagall talks with Helen Osborne about his journey from being a practicing physician to following his passion and creating a non-profit organization. Topics include:

  • Journey from clinical practice to following your interests and passion
  • Lessons learned about starting and sustaining a non-profit business
  • Finding inspiration in unexpected places

More Ways to Learn:

Health Literacy from A to Z: Practical Ways to Communicate Your Health Message, Second Edition (Updated 2018), by Helen Osborne. Relevant chapters include: 40, 41, 42.

Read a transcript of this podcast.

Power of Stories in Patient and Family-Centered Care (HLOL #72)

Marlene Fondrick helps patients share their stories as a way to advance the practice of patient and family-centered care. This work builds on Fondrick’s clinical and administrative experiences as a nurse and hospital vice president. Fondrick adds to this mix her perspective as grandmother of a young child who was diagnosed with cancer.

In this podcast, Marlene Fondrick talks with Helen Osborne about:

  • The power of stories in patient- and family-centered care.
  • Examples of real-life stories that have made a difference in patient care.
  • Ways to help patients share their stories, including the most important questions to ask.

More Ways to Learn:

  • Institute for Patient- and Family-Centered Care. Available at http://www.ipfcc.org/
  • Crocker L, Johnson B, Privileged Presence: Personal Stories of Connection in Health Care. 2006, Bull Publishing Company.
  • Osborne, H. “In Other Words…Tool of Change: Telling and Listening to Stories,” On Call, October 16, 2008. Available at http://healthliteracy.com/telling-stories

Health Literacy from A to Z: Practical Ways to Communicate Your Health Message, Second Edition (Updated 2018), by Helen Osborne. Relevant chapters include: 11, 31, 41.

Read a transcript of this podcast.

Animal-Human Bond in Healthcare (HLOL #70)

Alice Villalobos, DVM, DPNAP is Director of Pawspice in Hermosa Beach and Animal Oncology Consultation Service in Woodland Hills, CA. Among her many accomplishments, Dr. Villalobos is a founding member of the Veterinary Cancer Society and president of the Society for Veterinary Medical Ethics. She writes and lectures worldwide on veterinary oncology, quality of life, bioethics, palliative/hospice care for animals, and the human-animal bond.

In this podcast, Dr. Villalobos talks with Helen Osborne about:

  • How the animal-human bond enriches people, pets, and the environment.
  • Ways that animals help humans during sickness as well as health.
  • Strategies practitioners can use when talking with patients who have pets.

More Ways to Learn:

Health Literacy from A to Z: Practical Ways to Communicate Your Health Message, Second Edition (Updated 2018), by Helen Osborne. Relevant chapters include: 40, 41.

Read a transcript of this podcast.

Health Literacy from A to Z (HLOL #66)

Helen Osborne M.Ed., OTR/L helps others communicate health information in ways that patients, families, and caregivers can understand. Helen is president of Health Literacy Consulting, founder of Health Literacy Month, and host of the podcast series, “Health Literacy Out Loud.” She is also the author of “Health Literacy from A to Z: Practical Ways to Communicate Your Health Message.”

In this podcast, Helen talks with Adam Weiss about the second edition of her book, “Health Literacy from A to Z: Practical Ways to Communicate Your Health Message.”

Together, Helen and Adam discuss:

  • Who this book is for. What is new and different in the second edition.
  • Why health literacy matters to everyone communicating health information.
  • How health literacy is about mutual understanding between providers (anyone on the giving end of health communication) and patients (everyone on the receiving end of such communication).

More Ways to Learn:

Health Literacy from A to Z: Practical Ways to Communicate Your Health Message, Second Edition (Updated 2018), by Helen Osborne. Relevant chapters include: 1, 4, 40, 41, 42.

Mammograms: Clearly Communicating New Guidelines (HLOL #63)

Diana Zuckerman, Ph.D. is the President of the National Research Center for Women & Families–a nonpartisan, nonprofit research and education organization that works to evaluate and improve policies and programs that affect the health and safety of adults and children.

Dr. Zuckerman is a nationally respected expert on health and health policy, including the safety and effectiveness of medical treatments and the impact of violence on women and families. She has testified dozens of times before U.S. Congressional hearings and other federal and state agencies. Dr. Zuckerman is often interviewed or quoted on television, radio, and the national press.

In this podcast, Dr. Zuckerman talks with Helen Osborne about:

  • Why and how national guidelines, policies, and recommendations change.
  • How to clearly communicate ever-changing, nuanced health messages.
  • Communication challenges ahead as science continues to evolve.

More Ways to Learn:

  • National Research Center for Women & Families, http://www.center4research.org/
  • Cancer Prevention and Treatment Fund, a new program of the National Research Center for Women & Families. Available at http://www.stopcancerfund.org
  • Osborne H (host). 2011, April 5. Health Literacy Out Loud #56: Helping Others Understand Health Messages. Available at http://healthliteracy.com/hlol-helping-others-understand
  • Schousboe JT, Kerlikowske K, Loh A, Cummings SR, “Personalizing Mammography by Breast Density and Other Risk Factors for Breast Cancer: Analysis of Health Benefits and Cost-Effectiveness,” Annals of Internal Medicine. July 5, 2011, 155:10-20.
  • Welch HG, Schwartz LM, Woloshin, Overdiagnosed. Beacon Press, 2011.
  • Woloshin S, Schwartz LM, Welch HG, Know Your Chances: Understanding Health Statistics. University of California Press, 2008. (The book can be downloaded for free from http://www.jameslindlibrary.org/testing-treatments.html

Health Literacy from A to Z: Practical Ways to Communicate Your Health Message, Second Edition (Updated 2018), by Helen Osborne. Relevant chapters include: 11, 13, 27, 30.

Creating, Finding, and Growing in a Health Literacy Career (HLOL #60)

Geri Lynn Baumblatt has been working on health literacy projects for many years. As the editorial director at Emmi Solutions, she creates and maintains Emmi Solutions’ interactive patient education programs. Geri is also a podcaster and hosts an annual series for Health Literacy Month on the blog: Engaging the Patient.

In this podcast Baumblatt talks with Helen Osborne about:

  • How her health literacy journey began with an interest in science, graduate study in literature, and frustration with being a patient.
  • Why clarity and simplicity are needed for multimedia patient education projects.
  • Tips, strategies, lessons learned for people seeking health literacy careers.

More Ways to Learn:

Health Literacy from A to Z: Practical Ways to Communicate Your Health Message, Second Edition (Updated 2018), by Helen Osborne. Relevant chapters include: 1, 4, 36, 40.

From the Tooth’s Point of View: Communicating Serious Health Messages with Wit and Whimsy (HLOL #58)

Jeanette Courtad DDS is a practicing dentist. She has worked with patients of all ages—from outreach programs at primary schools to now being the dentist at the Colorado School of Mines Student Health Center.

Dr. Courtad is also an artist with a lifetime of experience painting, dancing, and sculpting. She combines her artistic talents with a passion for educating children about the need for better oral hygiene in her new book, Toothful Tales: How We Survived the Sweet Attack.

In this podcast, she talks with Helen Osborne about:

  • Why preventive health messages are often difficult to communicate.
  • Ways to draw attention to your message with empathy, wit, and whimsy.
  • Strategies that work with children, young adults, and even parents.

More Ways to Learn:

Health Literacy from A to Z: Practical Ways to Communicate Your Health Message, Second Edition (Updated 2018), by Helen Osborne. Relevant chapters include: 14, 17, 38,

Blogging to Communicate the Experience of Illness (HLOL #53)

Pamela Katz Ressler, RN, BSN, HN-BC, is the founder and president of Stress Resources based in Concord, Massachusetts. She specializes in stress management, health communication, and holistic healthcare. Pam is an early adopter of social media, especially using it as a tool of health communication. Her graduate research looks at the experience of illness through patient blogging and the use of social media as a means to increase patient engagement.

In this podcast, she talks with Helen Osborne about:

  • What blogging is and why it matters to both patients and providers.
  • Ways that blogging reflects the experience of illness and fosters resilience.
  • Practical strategies and resources for those new to blogging.

More Ways to Learn:

There are many ways to contact Pam and learn about her work:

Blogging references and examples include:

Health Literacy from A to Z: Practical Ways to Communicate Your Health Message, Second Edition (Updated 2018), by Helen Osborne. Relevant chapters include: 5, 34.

Reach Out and Read: Encouraging Literacy and Health Literacy from Childhood On (HLOL #52)

Perri Klass, MD, FAAP, is the National Medical Director of Reach Out and Read—a non-profit initiative that promotes early literacy and school readiness in pediatric exam rooms nationwide. Reach Out and Read gives new books to children and advice to parents about the importance of reading aloud.

Beyond her work with Reach Out and Read, Dr. Klass is a professor of journalism and pediatrics at New York University and also works at Bellevue Hospital Clinic. She served on the Health Literacy Project Advisory Committee of the American Academy of Pediatrics. In addition, Dr. Klass is a widely published author of both fiction and nonfiction, who writes frequently about topics concerning children and health. She also writes about her ongoing interest in knitting.

In this podcast, she talks with Helen Osborne about:

  • Reach Out and Read, a program to encourage early literacy and promote reading aloud.
  • Why it is important to address literacy in well-child pediatric visits.
  • The intersection of literacy, learning, and health from childhood on.

More Ways to Learn:

Health Literacy from A to Z: Practical Ways to Communicate Your Health Message, Second Edition (Updated 2018), by Helen Osborne. Relevant chapters include: 17, 21, 27, 31, 40.

Legislation Giving Voice to Patients and Families (HLOL #47)

Deborah Wachenheim is the Health Quality Manager at Health Care for All (HCFA) in Boston, MA. The mission of HCFA is to create a consumer-centered healthcare system that works for everyone, especially those who are most vulnerable.

HCFA’s Consumer Health Quality Council drafted legislation that was recently enacted to establish Patient and Family Advisory Councils at all hospitals in Massachusetts. In this podcast, Wachenheim talks about the process of making this happen.

Topics include:

  • Patient and family advisory councils. What they are, how they help, and who they include.
  • Process of drafting and enacting a new statewide law.
  • Lessons learned about patient councils and the legislative process.

More ways to learn:

Health Literacy from A to Z: Practical Ways to Communicate Your Health Message, Second Edition (Updated 2018), by Helen Osborne. Relevant chapters include: 27, 30, 40.

Universal Design and Health Communication (HLOL #46)

Valerie Fletcher is Executive Director of the Institute for Human Centered Design (IHCD) —a non-profit international educational and design company based in Boston, MA. In this work, she oversees a wide range of projects focused on making the world and the web inclusive and accessible to all.

Valerie started as a textile designer, creating clothing for women as they age. She now applies design principles to physical spaces as well as to communication, information, policies, and attitudes. Valerie’s focus is international, serving as an advisor to the Singapore government as well as to the United Nations Department of Economic and Social Affairs. In this podcast, she talks with Helen Osborne about:

  • What is universal design? How does it apply to health communication?
  • How universal design helps people of all functional limitations, not just those with disabilities.
  • Practical strategies to improve health communication in person, in print, and on the web.

More Ways to Learn:

  • Valerie Fletcher is the Executive Director of the Institute for Human-Centered Design in Boston, MA. You can email her directly at vfletcher@HumanCenteredDesign.org
  • Institute for Human-Centered Design, www.humancentereddesign.org
  • Bright, Keith and Geoffrey Cook. The Colour, Light and Contrast Manual: Designing and Managing Inclusive Built Environments. London: Wiley-Blackwell, 2010.
  • Keates, Simeon and Clarkson, J. Countering Design Exclusion: An Introduction to Inclusive Design.  London: Springer – Verlag, 2003.
  • Norman, Donald A. The Design of Everyday Things. New York: Basic Books, 2002.
  • Preiser, Wolfgang, Editor in Chief; Korydon Smith, Senior Editor. Universal Design Handbook, 2nd Edition. Columbus, OH: McGraw Hill, 2010.
  • Osborne H, “In Other Words…Communicating Across a Life Span…Universal Design in Print and Web-based Communication, On Call magazine, January 2001. Available at http://healthliteracy.com/article.asp?PageID=3812
  • World Wide Web Accessibility Initiative, http://www.w3.org/WAI/

Health Literacy from A to Z: Practical Ways to Communicate Your Health Message, Second Edition (Updated 2018), by Helen Osborne. Relevant chapters include: 4, 10, 37.

Read a transcript of this podcast. 

Health Communication from a Native American Perspective (HLOL #44)

Linda Burhansstipanov MSPH, DrPH (or as many people say, “Linda B”) is of the Cherokee Nation of Oklahoma. She has worked in public health for many years, taught at several universities, and is involved with a lot of research including the NIH funded projects, “Native American Cancer Education for Survivors” and “Native Navigators and the Cancer Continuum.”

Linda B created and oversees the Native American Cancer Research website which is used not only by Native Americans but also by people from around the world. Linda is the author of nearly 100 peer-reviewed articles and advises many healthcare organizations about issues affecting Native Americans.

In this podcast, Linda B talks with Helen Osborne about:

  • Native American concerns related to health and cancer
  • Communication strategies including stories, metaphors, and pictures
  • Creating a website with a strong cultural identity
  • Lessons learned that health communicators can use with all audiences

More Ways to Learn:

  • You can email Linda B at LindaB@natamcancer.net. But please know that it may take her a few days to reply as she may be in areas with no Internet connection.
  • Native American Cancer Research Website, available at www.natamcancer.org

Health Literacy from A to Z: Practical Ways to Communicate Your Health Message, Second Edition (Updated 2018), by Helen Osborne. Relevant chapters include: 6, 18, 25, 27, 31, 32.

Press Ganey’s CEO Talks about Analyzing Sentiments to Improve Healthcare Quality (HLOL #43)

Rick Siegrist is the CEO of Press Ganey – a worldwide company that helps more than 10,000 healthcare organizations measure and improve the quality of their care. For many years, Press Ganey learned about the patient experience mostly through satisfaction surveys. Now it is learning even more by analyzing the sentiments (comments) that patients write on these surveys.

Looking at satisfaction data along with patients’ sentiments is proving to be an effective way of understanding many aspects of the patient’s experience, including health communication.

In this podcast, Rick Siegrist talks about:

  • Using satisfaction surveys to learn about and improve healthcare quality.
  • Analyzing sentiments – a way to translate human emotion into hard data.
  • Bridging sentiments, satisfaction and health communication in your practice.

More Ways to Learn:

Health Literacy from A to Z: Practical Ways to Communicate Your Health Message, Second Edition (Updated 2018), by Helen Osborne. Relevant chapters include: 4, 6, 27.

Health Literacy from a Literacy Perspective (HLOL #41)

John Comings EdD is Principal International Technical Advisor at the Education Development Center in Newton, MA. Prior to this, he was Director of the National Center for the Study of Adult Learning and Literacy (NCSALL) and a member of the faculty of the Harvard Graduate School of Education.

Dr. Comings’s research and writing focuses on the impact of adult literacy programs and factors that predict persistence of adult education students in the U.S. and Third World countries. In this podcast, he talks with Helen Osborne about:

  • The literacy part of health literacy, including components of reading skills
  • The health part of health literacy, including functional skills within health contexts
  • Practical literacy strategies that health professionals can use today
  • Ways the health system can collaborate with the adult literacy system

More Ways to Learn:

Health Literacy from A to Z: Practical Ways to Communicate Your Health Message, Second Edition (Updated 2018), by Helen Osborne. Relevant chapters include: 1, 21, 27.

The Healing Power of Humor & Play (HLOL #36)

Izzy Gesell M.ED, CSP knows a lot about the healing power of humor and play. With degrees in psychology and education, Izzy brings energy and joy to all he does – whether he’s working as a special education teacher, a stand-up comic, or an organizational consultant.

Izzy not only is funny in his own right but also teaches others how to use humor and play. He is the author of numerous publications including Playing Along: Group Learning Activities Borrowed From Improvisation Theater and Cancer and the Healing Power of Play.

In this podcast, Izzy talks with Helen Osborne about:

  • How humor & play can add positive energy, build bridges, and create bonds.
  • Knowing when, and when not, to use humor in health communication.
  • Being humorous, even when you think you’re not funny.

More Ways to Learn:

Health Literacy from A to Z: Practical Ways to Communicate Your Health Message, Second Edition (Updated 2018), by Helen Osborne. Relevant chapters include: 14, 40, 41.

Talking about Interactive Health Literacy & Oral Communication (HLOL #35)

Donald Rubin, PhD is Emeritus Professor of Speech Communication, of Language & Literacy Education, and of Linguistics at the University of Georgia. He is also senior researcher at that institution’s Center for Health and Risk Communication.

Much of Dr. Rubin’s work focuses on assessment, training, and analysis of oral communication, including listenability. His current research looks at 1) health literacy and health communication message design, 2) public health workforce development in communication to reduce health disparities, and 3) assessment of language proficiency among non-native speakers of English.

In this podcast, Dr. Rubin talks with Helen Osborne about:

  • Interactive health literacy. How do written and spoken communication differ?
  • The communication environment. How physical and linguistic aspects affect communication.
  • Older adults. A research study about their distinct communication needs.
  • Practical strategies. How all health professionals can invite patients/consumers to participate verbally in their health care encounters.

More ways to learn:

Health Literacy from A to Z: Practical Ways to Communicate Your Health Message, Second Edition (Updated 2018), by Helen Osborne. Relevant chapters include: 1, 24, 27, 32, 41.

Read a transcript of this podcast. 

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