Communicating When There Is a Wide Range of Worry (HLOL #185)

Emilie Johnson, MD, MPH, is a pediatric urologist and health services researcher in Chicago, IL. She cares for pediatric urology patients (and their families) at Ann & Robert H. Lurie Children’s Hospital, and is an Assistant Professor of Urology at Northwestern University. In her practice, Dr. Johnson address the medical and surgical needs of children with a wide range of conditions involving the urinary and genital systems.

In this podcast, Dr. Johnson and Helen Osborne discuss:

  • Communication challenges when a specialist first meets with patients and families about conditions that may or may not be medically concerning.
  • Ways to set a tone of empathy, caring, and respect. One example is inviting patients to share their worries and fears at the beginning of appointments. And only after these are aired, then discussing treatment options and plans.
  • Tools and strategies to increase mutual understanding. These not only include the spoken word but also visuals, diagrams, and primers on terminology.

More Ways to Learn:

Health Literacy from A to Z: Practical Ways to Communicate Your Health Message, Second Edition (Updated 2018), by Helen Osborne. Relevant chapters include: 5, 8, 17, 24, 41.

Read the transcript of this podcast.

Health Literacy and People Who Are Homeless (HLOL #184)

Samantha Wood devotes herself to serving those who are the most vulnerable and helping them fulfill their life goals. Wood is Senior Housing Stabilization Case Manager at The Haven–a multi-resource day shelter for people who are homeless. The Haven is located in downtown Charlottesville, Virginia. Samantha Wood takes pride in serving the area near where she grew up.

In this podcast, Samantha Wood talks with Helen Osborne about:

  • Being homeless. What this can be like and why it sometimes happens.
  • The intersection of health issues and people who are homeless.
  • Ways that health systems, clinicians, and others can work with, and walk alongside of, those who are homeless to improve health and health communication.

More Ways to Learn:

Health Literacy from A to Z: Practical Ways to Communicate Your Health Message, Second Edition (Updated 2018), by Helen Osborne. Relevant chapters include: 5, 19, 24, 41.

Read the transcript of this podcast

Elderspeak (HLOL #182)

Anna I. Corwin Ph.D. is an Assistant Professor of Anthropology at Saint Mary’s College of California. Trained in Linguistic and Medical Anthropology, Dr. Corwin’s work focuses on understanding how cultural practices and communication shape older individuals’ experiences of their lives, their bodies, and aging.  Much of Dr. Corwin’s research has examined how and why American Catholic nuns age more “successfully” than their lay counterparts, benefitting not only from physical health but also mental and emotional well-being.

In this podcast, Dr. Anna Corwin and Helen Osborne talk about:

  • Elderspeak. Characteristics can include simplified speech and vocabulary, a slower rate, exaggerated intonation, elevated pitch and volume, and collective pronouns. 
  • Why some people use elderspeak. And possible negative outcomes when they do. 
  • Dr. Corwin’s research as a linguistic anthropologist. Stories and lessons learned from her year living with nuns at a Catholic convent.  
  • Examples of effective linguistic tools to try when interacting with people who have aphasia, dementia, or other conditions impeding communication. 

More Ways to Learn:

Health Literacy from A to Z: Practical Ways to Communicate Your Health Message, Second Edition (Updated 2018), by Helen Osborne. Relevant chapters include: 11, 14, 19, 22, 24, 31, 41.

Alan Alda Center for Communicating Science: Using Improv to Communicate with Your Audience in Effective and Engaging Ways (HLOL #176)

The Alan Alda Center for Communicating Science is located at Stony Brook University on Long Island, NY. As stated on its website, The Alda Center “empowers scientists and health professionals to communicate complex topics in clear, vivid, and engaging ways.”

Laura Lindenfeld, PhD, is Director of the Alda Center and Professor in Stony Brook’s School of Journalism. As a communication researcher, Lindenfeld helps scientists communicate in direct and engaging ways. Her goal is to advance meaningful, productive interactions with communities, stakeholders, and decision-makers by strengthening linkages between knowledge and action.

Susmita Pati, MD, MPH, is Chief Medical Program Advisor at the Alda Center. She not only is a practicing pediatrician but also a nationally-recognized expert in population health analytics, innovation, and system transformation. Pati knows well how important clear communication is to everyone in healthcare including patients, parents, physicians, and other clinicians.

In this podcast, Helen Osborne talks with Laura Lindenfeld and Susmita Pati about:

  • Alan Alda, and why he founded The Center for Communicating Science.
  • What improv is. And how this acting technique can help scientists and health professionals better communicate spoken and written messages.
  • How empathy, listening, sharing stories, being fully present, and other such skills help build connections with colleagues and the audience.
  • Ways these skills also help professionals rediscover their passion for this work.

More Ways to Learn:

Health Literacy from A to Z: Practical Ways to Communicate Your Health Message, Second Edition (Updated 2018), by Helen Osborne. Relevant chapters include: 11, 13, 24, 31, 41

Read the transcript of this podcast.

Consider Culture and Language When Communicating About Health (HLOL #171)

Wilma Alvarado-Little MA, MSW focuses on health equity from a linguistic and cultural perspective. She serves as the Associate Commissioner for New York State’s Department of Health and Director of its Office of Minority Health & Health Disparities. Her experience includes work in public policy, research, health literacy, and health disparities prevention. Alvarado-Little also is a healthcare interpreter and has helped develop numerous hospital and clinic-based programs. She is an invited participant on many national and statewide boards that address issues of culture and language in healthcare.

In this podcast, Wilma Alvarado-Little talks with Helen Osborne about:

  • Culture in health communication has many dimensions. Beyond issues of race and ethnicity, includes factors such as socioeconomic status, communication preferences, and even work schedules.
  • Language includes written words, spoken words, and numbers along with body language, context, and potential distractions.
  • Ways to consider culture and language in all forms of health communication.

More ways to learn:

Health Literacy from A to Z: Practical Ways to Communicate Your Health Message, Second Edition (Updated 2018), by Helen Osborne. Relevant chapters include: 7, 15, 18, 27

Read the transcript of this podcast.

Law Enforcement, Risk Management, and Health Literacy (HLOL #169)

Heather Schragg is Director of Patient Experience at Eaton Rapids Medical Center in Eaton Rapids, MI. She not only oversees the hospital’s Risk and Quality Management programs but also its initiatives to improve patient and employee experiences. Heather is committed to helping patients navigate and understand the complicated healthcare system.

Mitch Ross is a police officer in Milwaukee Wisconsin.

Over the years he has held many positions, including work in an Anti-Gang Unit Squad and on a Major Incident Response Team. He also is an adjunct instructor at the Milwaukee Police Training Academy. In addition, Mitch educates civilians about reporting suspicious activities and responding appropriately during active shooter events.

Helen Osborne talks with Heather Schragg and Mitch Ross about:

  • What law enforcement, hospital risk management, and health literacy have in common when it comes to health communication.
  • Effective ways to communicate when a calm situation escalates into a crisis. And ways to use words and body language to help calm a tense situation.
  • Communication tips that all of us, regardless of our profession or setting, can use to build trust and understanding.

Health Literacy from A to Z: Practical Ways to Communicate Your Health Message, Second Edition (Updated 2018), by Helen Osborne. Relevant chapters include: 13, 24, 27, 41

Read the transcript of this podcast.

Older Adults, Brain Changes, and Health Understanding (HLOL #163)

Mark Hochhauser, PhD, is a psychologist and readability consultant in Golden Valley, MN. He also is a long-time health literacy champion. Among his many accomplishments, Hochhauser has researched the readability of consent forms, HIPAA notices, and patient’s bill of rights. He has given more than 100 presentations and authored over 200 articles. Hochhauser has also taught undergraduate and graduate courses on topics that include Adulthood and Aging, Human Learning and Memory, Motivation and Emotion, and Abnormal Psychology.

In this podcast, Mark Hochhauser and Helen Osborne talk about:

  • Brain changes including working memory, processing speed, selective attention, and other factors that tend to decline with age.
  • What listeners can do to effectively communicate with older adults.
  • What patients and families can do to better understand health information.
  • How technology offers hope, opportunity, and tools for health communication.

More ways to learn:

Health Literacy from A to Z: Practical Ways to Communicate Your Health Message, Second Edition (Updated 2018), by Helen Osborne. Relevant chapters include: 3, 19, 22, 32

Read the transcript of this podcast.

End of Life Education (HLOL #157)

1_dk_kkKathy Kastner is founder and curator of the only patient/consumer-perspective website for end of life education, BestEndings.com, and author of the eBook, Death Kills… and other things I’ve learned on the Internet. Kastner also shares this information by speaking at healthcare conferences, blogging on health websites, hosting tweetchats, and participating in invitation-only think tanks. Kathy Kastner has received numerous awards for her advocacy and work in end of life education.

In this podcast, Kathy Kastner talks with Helen Osborne about:

  • End of life. An emotionally fraught topic often prompted by a new diagnosis, change in health status, or even news reported in the media.
  • Examples of words, terms, and end of life concepts that are often misunderstood.
  • Ways professionals can help improve education and understanding about end of life. Ways patients, families, and the public can help in these conversations too.

More Ways to Learn:

Health Literacy from A to Z: Practical Ways to Communicate Your Health Message, Second Edition (Updated 2018), by Helen Osborne. Relevant chapters include: 5, 8, 11, 13, 22, 41

Read the written transcript of this podcast. 

Public Communication: Paying Attention to What We Say and Write (HLOL #156)

Wikipedia-academy-2009-nih-marinMarin Allen, PhD, is the Deputy Associate Director for Communications and Public Liaison and Director of Public Information in the Office of the Director at the National Institutes of Health (NIH). Allen has more than 30 years experience in all aspects of public communication. Her many accomplishments include being a full professor at Gallaudet University, working as a media specialist for the White House Conference on Aging, being a faculty member at the University of Maryland, and winning two Emmy awards. She now serves on the National Academy of Medicine’s Roundtable on Health Literacy and is the NIH liaison to the Health and Human Services Workgroup on Health Literacy.

In this podcast, Dr. Marin Allen talks with Helen Osborne about:

  • Why public communication is fundamental to the human condition.
  • Examples of how to consider the needs of everyone including those with communication differences, disorders, and disabilities.
  • Showing respect for, and building trust with, each audience.

More ways to learn:

Health Literacy from A to Z: Practical Ways to Communicate Your Health Message, Second Edition (Updated 2018), by Helen Osborne. Relevant chapters include: 13, 20, 27, 30

Read the transcript for this podcast.

Implicit Bias: A Factor in Health Communication (HLOL #146)

Winston WongWinston F. Wong, MD, MS, FAAFP, is a practicing physician who also serves as the Medical Director of Community Benefit at Kaiser Permanente. His work includes developing community and organizational partnerships to eliminate health disparities. Dr. Wong has won numerous awards and serves on a number of national advisory boards including the Institute of Medicine’s Health Literacy Roundtable.

In this podcast, Dr. Wong talks with Helen Osborne about:

  • What implicit bias is and examples of how it can affect health communication.
  • Why even those who consider themselves as unbiased may unconsciously make snap judgments based on how others look and speak.
  • Health literacy and implicit bias. Recommendations of ways to improve health communication and actively explore what matters to each patient.

More ways to learn:

Health Literacy from A to Z: Practical Ways to Communicate Your Health Message, Second Edition (Updated 2018), by Helen Osborne. Relevant chapters include: 18, 24, 27, 41.

Read the transcript of this podcast.

What To Do When Teaching About the Flu (HLOL #142)

Sparks photoSteve Sparks is the director of Wisconsin Health Literacy, a division of Wisconsin Literacy, Inc. There, he provides consultation, training, and coordination for statewide health literacy programs, communications, and interventions. Before Wisconsin Health Literacy, Steve held marketing and communications positions in hospitals, health systems, and taught college-level communication courses.

In this podcast, Steve Sparks talks with Helen Osborne about:

  • Why it’s important, yet also difficult, to teach about the flu.
  • Strategies that work including collaborating with organizations trusted by the intended audience, meeting at places people already go, creating an informal tone, being interactive, using health literacy principles throughout.
  • How health literacy approaches enhance success in populations harder to reach.
  • Getting funding, measuring success, and other behind-the-scene necessities.

More Ways to Learn:

Health Literacy from A to Z: Practical Ways to Communicate Your Health Message, Second Edition (Updated 2018), by Helen Osborne. Relevant chapters include: 6, 13, 27, 32, 40.

Read the transcript for this podcast.

Literacy & Health Literacy (HLOL #141)

Michele Erikson photoMichele Erikson has been involved with adult literacy for many years. She started as a volunteer literacy tutor and now serves as Executive Director of Wisconsin Literacy, Inc. One of Michele’s many accomplishments is overseeing Wisconsin Literacy’s Health Literacy division that not only hosts national health literacy summits but also works closely with adult learners and healthcare professionals to ensure that health information is communicated in ways everyone can understand.

In this podcast, Michele Erikson talks with Helen Osborne about:

  • Literacy, an acquired skill that goes beyond decoding written words.
  • Is reading a problem? Why, who, and what to do to improve understanding.
  • How literacy and health literacy overlap, intersect, and differ from the other.

More Ways to Learn:

  • Wisconsin Literacy, Inc. Includes information about Wisconsin Health Literacy. At http://wisconsinliteracy.org/health-literacy/
  • Contact Wisconsin Health Literacy’s director, Steve Sparks at steve@wisconsinliteracy.org or call 608-257-1655
  • Hotdogs and Hamburgers: Unlocking Life’s Potential through Literacy at Any Age, by Rob Shindler. This book includes an insider’s view on tutoring adults.

More Ways to Make a Difference:

  • Volunteer to be a tutor. Change someone’s life through literacy.
  • Advocate to legislators, business leaders and community officials.
  • Ask if your doctor’s clinic participates in Reach Out and Read.
  • Donate or become a member of your local literacy agency.
  • Ask your local service club (Rotary, Kiwanis, Altrusa, Lions, Etc.) to get involved.
  • Use plain language in all your health care communications.

Health Literacy from A to Z: Practical Ways to Communicate Your Health Message, Second Edition (Updated 2018), by Helen Osborne. Relevant chapters include: 1, 6, 13, 21, 27.

Read the written podcast transcript.

Ethnodrama: Conveying Health Concepts in Culturally Relevant Ways (HLOL #140)

Anita Woodley - Headshot Black & WhiteAnita Woodley is an award-winning actress, playwright, producer, musician, poet, and journalist. She also is a certified HIV counselor and advocate for many healthcare initiatives. One powerful way that Anita communicates is with ethnodramas—non-traditional theatrical performances based on ethnographic research data used to educate, promote, and prevent harmful practices to overall health.

In this podcast, Helen Osborne talks with Anita Woodley about:

  • How theatric performances can communicate health messages in meaningful, memorable, and culturally relevant ways.
  • Examples of using characters, language, and laughter to teach about health.
  • Woodley’s suggestions about ways everyone (not just actors) can be authentic and inform those we care about, and care for.

More Ways to Learn

  • Anita Woodley: Award-winning Entertainer, Journalist, and Visual Artist. Read about, watch, and learn much more at Anitawoodley.com
  • Strang F, Gonzalez S, 100 Perks of Having Cancer plus 100 Health Tips For Surviving It. At http://100perksofhavingcancer.com

Health Literacy from A to Z: Practical Ways to Communicate Your Health Message, Second Edition (Updated 2018), by Helen Osborne. Relevant chapters include: 13, 14, 18, 31, 40, 42.

Read the written podcast transcript.

Health Literacy and The Joint Commission (HLOL #139)

Cordero 3-13Christina (Tina) Cordero, PhD, MPH, is a Project Director in the Department of Standards and Survey Methods, Division of Healthcare Quality Evaluation at The Joint Commission. Among her many accomplishments, Tina developed the patient-centered communication standards and The Joint Commission monograph Advancing Effective Communication, Cultural Competence, and Patient- and Family-Centered Care: A Roadmap for Hospitals.

In this podcast, Tina Cordero talks with Helen Osborne about:

  • Why, how, and when The Joint Commission got interested in health literacy.
  • What The Joint Commission requires and recommends in regard to patient communication interaction.
  • The Joint Commission’s Roadmap as a resource and framework for practice.

More Ways to Learn:

Health Literacy from A to Z: Practical Ways to Communicate Your Health Message, Second Edition (Updated 2018), by Helen Osborne. Relevant chapters include: 1, 27, 30.

Read the podcast transcript.

Communicating About Health with LGBTQ Youth (HLOL #136)

VettersRalph Vetters MD, MPH, is the site medical director of the Sidney Borum, Jr. Health Center, a program of Fenway Health in Boston, MA. He is a graduate of Harvard Medical School and trained as a pediatrician at Boston Children’s Hospital and the Boston Medical Center. The Sidney Borum, Jr. Health Center focuses on caring for youth who are alienated from the traditional health care system – LGBTQ youth, street youth and homeless youth.

In this podcast, Dr. Ralph Vetters talks with Helen Osborne about:

  • What this term means, who it includes, and how it covers a wide range of issues and identities.
  • Strategies to communicate health information in ways that are respectful, helpful, and inclusive. This includes pronouns, words, non-words, health history forms, and electronic medical records.
  • How health literacy and communicating with LGBTQ youth share many characteristics, goals, and strategies.

More ways to learn:

Health Literacy from A to Z: Practical Ways to Communicate Your Health Message, Second Edition (Updated 2018), by Helen Osborne. Relevant chapters include: 7, 17, 24, 41.

Read the written transcript.

A Patient’s Perspective about Health Communication (HLOL #131)

RJoffe web sizeRosalind Joffe is founder and president of ciCoach, giving people who live with chronic health conditions the tools they need to thrive at work. Rosalind knows these issues well as she herself as lived with chronic illness for over 35 years. As both a patient and consumer advocate, Rosalind chairs the Patient Engagement Council of Massachusetts Health Quality Partners. She’s a coach who writes, blogs, and speaks about chronic health challenges and its impact on career.

In this podcast, Rosalind Joffe talks with Helen Osborne about:

  • “Patient-provider engagement,” a term that reflects joint sharing of information.
  • Why two-way health communication matters so much to everyone today.
  • Examples and suggestions about ways that patients and providers can engage in collaborative, respectful, health communication.

More Ways to Learn:

  • Working with Chronic Illness: A blog about living and working with chronic illness and difficult health challenges. At http://cicoach.com/blog/
  • Joffe R, Friedlander J. Women, Work and Autoimmune Disease: Keep Working Girlfriend! A book published by Demos Health, 2008.
  • Massachusetts Health Quality Partners, at http://www.mhqp.org

Health Literacy from A to Z: Practical Ways to Communicate Your Health Message, Second Edition (Updated 2018), by Helen Osborne. Relevant chapters include: 5, 6, 19, 32, 41.

Read the written transcript.

Health Literacy and Hearing Loss (HLOL #130)

MckeeMikeMichael McKee, MD, MPH, is a family medicine physician and Assistant Professor at the Department of Family Medicine at the University of Michigan. Dr. McKee’s clinical work and research focuses on health care access, health literacy, and health communication with disadvantaged populations including those who are Deaf or hard of hearing. Dr. McKee not only has a professional interest in this topic but also personal experience as he himself has a profound hearing loss.

In this podcast, Helen Osborne talks with Dr. Michael McKee about:

  • How hearing loss can affect health knowledge and understanding.
  • Assessing a person’s preferred language and mode of communication.
  • Respectful ways to improve communication as with pictures, technology, and community education.

More Ways to Learn:

Health Literacy from A to Z: Practical Ways to Communicate Your Health Message, Second Edition (Updated 2018), by Helen Osborne. Relevant chapters include: 20, 27.

Read the written transcript.

Teach-back (HLOL #129)

Dean's photoDean Schillinger MD is a practicing primary care physician and Professor of Medicine in Residence at the University of California San Francisco and Chief of the UCSF Division of General Internal Medicine at San Francisco General Hospital. He also directs UCSF’s research program about health communication with vulnerable populations. Dr. Schillinger has authored over 200 publications about this work. Dr. Schillinger recently co-founded a novel public health literacy campaign called “The Bigger Picture,” harnessing the voices of young people to help change the social and environmental conditions leading to the epidemic of diabetes in minority youth.

In this podcast, Dr. Schillinger talks with Helen Osborne about:

  • Teach-back, a technique to arrive at shared meaning.
  • What to do (and not do) before, during, and after teach-back.
  • How teach-back can be freeing, not restrictive, for your practice.

More Ways to Learn:

Health Literacy from A to Z: Practical Ways to Communicate Your Health Message, Second Edition (Updated 2018), by Helen Osborne. Relevant chapters include: 1, 2, 7, 27, 32.

Read the written transcript.

Research About Using the Milliliter as a Standard Unit for Liquid Medication (HLOL #126)

Yin_Dreyer_IMG_4472Benard Dreyer, MD, is Professor of Pediatrics, Director of the Division of Developmental-Behavioral Pediatrics, Director of Pediatrics at Bellevue Hospital, and a pediatric hospitalist at NYU Langone Medical Center. He co-chaired the American Academy of Pediatrics “Project Advisory Committee on Health Literacy,” co-edited the book Plain Language Pediatrics, and serves on the Institute of Medicine’s Health Literacy Roundtable.

Shonna Yin, MD, MSc, is a general pediatrician and Assistant Professor of Pediatrics and Population Health at the NYU School of Medicine, Bellevue Hospital Center. She is an NIH-funded researcher focused on the development and evaluation of low literacy strategies to improve parent understanding of health information, including medication instructions.

In this podcast, Dr. Dreyer and Dr. Yin talk with Helen Osborne about:

  • Common dosing errors parents make with liquid medication
  • Research about using the milliliter as a standard dosing unit
  • Ways professionals and parents can help improve medication safety

More Ways to Learn:

Health Literacy from A to Z: Practical Ways to Communicate Your Health Message, Second Edition (Updated 2018), by Helen Osborne. Relevant chapters include: 17, 26, 32.

Read the written transcript.

Learning and Teaching about Health & Insurance (HLOL #121)

BonnieBraunheadshotBonnie Braun, Ph.D., served as the first Director and Endowed Chair of the Horowitz Center for Health Literacy at the University of Maryland’s School of Public Health. Bonnie Braun is a lifelong adult educator. Her many accomplishments include authoring nearly 100 peer-reviewed articles, founding and chairing Health Literacy Maryland, and leading the creation of the award-winning consumer curriculum, Smart Choice Health Insurance.

In this podcast, Helen Osborne talks with Bonnie Braun about:

  • Teachable moments, when learners have a need or problem to solve.
  • Building a teaching framework based on well-established theories of adult learning, education, and psychology.
  • Who, why, what, and how. Essential questions to answer when preparing to teach about health or health insurance or other topics.

More Ways to Learn:

Health Literacy from A to Z: Practical Ways to Communicate Your Health Message, Second Edition (Updated 2018), by Helen Osborne. Relevant chapters include: 6, 27, 32.

To read a written transcript, go to http://healthliteracy.com/transcript.asp?PageID=12071

Patients Unlike Others You’ve Treated Before (HLOL #120)

Becky-1546-5x7_ppBecky Curran was born an achondroplastic dwarf. She is passionate about finding a way to change how people with physical differences, including little people, are perceived in the media. Becky is committed to helping everyone accept the differences in others.

In this podcast, Helen Osborne talks with Becky Curran about:

  • Why health communication can be difficult when providers treat patients with rare disease and conditions.
  • A patient’s perspective about ways providers can build trust and communicate effectively with everyone.
  • How to portray the diversity of your audience in print and web materials.

More Ways to Learn:

Health Literacy from A to Z: Practical Ways to Communicate Your Health Message, Second Edition (Updated 2018), by Helen Osborne. Relevant chapters include: 24, 32, 41.

To read a written transcript, go to http://healthliteracy.com/transcript.asp?PageID=12066

Before You Teach Find Out What Learners Know, Feel, and Believe (HLOL #119)

Susan ReidSusan Reid is the Consulting Manager at Workbase, a not for profit organization in New Zealand that specializes in workforce and health literacy issues. Susan and her colleagues are currently working with New Zealand’s Ministry of Health and healthcare organizations to identify the impact of health literacy on their systems, workforce, and patients and families.

In this podcast, Susan Reid talks with Helen Osborne about:

  • What to know about learners before deciding how much to teach.
  • How reading theory helps make health teaching more effective.
  • Examples of ways to learn about your learners.

More Ways to Learn:

Health Literacy from A to Z: Practical Ways to Communicate Your Health Message, Second Edition (Updated 2018), by Helen Osborne. Relevant chapters include: 1, 6, 7, 11, 13, 27, 32, 41.

To read a written transcript, go to http://healthliteracy.com/transcript.asp?PageID=12050

Communicating with Compassion (HLOL #118)

Dr.Beth Lown WebSize19Beth Lown, MD, FAACH, is a general internist at Mount Auburn Hospital in Cambridge, MA and associate professor of medicine at Harvard Medical School. She teaches learners across the spectrum of medical education. Among her many accomplishments, Dr. Lown is the first medical director of the Schwartz Center for Compassionate Healthcare, a nonprofit organization dedicated to strengthening the relationship between patients and care providers and creating more compassionate healthcare systems.

In this podcast, Helen Osborne talks with Dr. Lown about: 

  • Compassion. How it builds upon, yet differs from, empathetic concern.
  • Examples of ways to bring compassion into health communication.
  • How listeners can learn more about using these skills in practice.

More Ways to Learn

Health Literacy from A to Z: Practical Ways to Communicate Your Health Message, Second Edition (Updated 2018), by Helen Osborne. Relevant chapters include: 5, 11, 24, 27, 41.

To read a written transcript, go to http://healthliteracy.com/transcript.asp?PageID=12017

Consultations are Conversations: How Clinicians and Patients Can Help (HLOL #117)

MontoriPhotoVictor M. Montori, MD is Professor of Medicine at Mayo Clinic. He not only is a practicing endocrinologist, researcher, and author but also a recognized expert in evidence-based medicine and shared decision-making. Dr. Montori developed the concept of minimally disruptive medicine and works to advance person-centered care for patients with diabetes and other chronic conditions.

In this podcast, Helen Osborne talks w Dr. Victor Montori about:

  • Patient-centered care. How clinicians and patients both bring expertise to this conversation.
  • Strategies busy clinicians can use such as setting priorities and advocating for the patient’s agenda.
  • Strategies busy patients can use such as bringing in an “extra set of ears” and asking questions

More Ways to Learn

Health Literacy from A to Z: Practical Ways to Communicate Your Health Message, Second Edition (Updated 2018), by Helen Osborne. Relevant chapters include: 5, 7, 8, 11, 24, 27, 41.

To read a written transcript, go to http://healthliteracy.com/transcript.asp?PageID=12008

Using Body and Voice to Communicate About Health (HLOL #112)

TM-close-hi-resTom Mucciolo is President of MediaNet, Inc., a presentation skills company based in New York City. For many years, Tom has been helping leaders effectively communicate their messages using scripting, visual design, and delivery skills. He also is on the faculty at New York University. Tom writes extensively about teaching and presentation effectiveness and is co-author of the book, A Guide to Better Teaching.

In this podcast, Tom Mucciolo talks with Helen Osborne about:

  • Conversation versus presentation: Why talking about health is more than just words.
  • Making the most of body language with proximity, openness, and invitation.
  • Using tone of voice to establish presence and avoid distractions.

More Ways to Learn:

  • MediaNet: A Presentation Skills Company. At http://www.medianet-ny.com
  • Visually Speaking blog. At http://medianet-ny.com/wordpress/
  • Jahangiri L, Mucciolo T (2012), A Guide to Better Teaching: Skills, Advice, and Evaluation for College and University Professors. Rowman & Littlefield Publishers, Inc.

Health Literacy from A to Z: Practical Ways to Communicate Your Health Message, Second Edition (Updated 2018), by Helen Osborne. Relevant chapters include: 24, 40.

Read a transcript of this podcast.

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