Communication strategies

Practicals ways to clearly communicate your health message.

Integrating Health Literacy into Clinical Research (HLOL #199)

Sylvia Baedorf Kassis MPH, CYT focuses on many aspects of clinical research. Her work includes understanding the experience of research participants and incorporating their insights into study processes. Among her many accomplishments, Sylvia and her team created a health literacy website especially for clinical research stakeholders. This is part of a larger initiative from the Multi-Regional Clinical Trials (MRCT) Center of Brigham and Women’s Hospital and Harvard.

In this podcast, Sylvia Baedorf Kassis talks with Helen Osborne about:

  • Clinical research and health literacy. Why it is important to consider each of those topics separately as well as look at them together.
  • Challenges faced when communicating with the public or patients about clinical research studies. These challenges include explaining unfamiliar concepts, defining complex terms, and communicating in a range of formats.
  • Tips and recommendations for all listeners who communicate in a variety of ways.

More ways to learn:

Health Literacy from A to Z: Practical Ways to Communicate Your Health Message, Second Edition (updated 2018), by Helen Osborne. Chapter 8 is especially relevant to this podcast. It is about decision aids and shared decision-making.

Read a transcript of this podcast

Patient-Oriented Discharge Summaries: Helping Patients Easily Understand Their Transition from Hospital to Home (HLOL #198)

Shoshana Hahn-Goldberg, PhD is a scientist and project lead at the University Health Network’s OpenLab in Canada. She works with a multi-disciplinary team to discover and create solutions to issues in the health system using techniques that span design, research, and operational modeling. Shoshana Hanh-Goldberg manages the Patient Oriented Discharge Summaries (PODS) project that is being used at over 20 hospitals in Ontario, Canada.

In this podcast, Shoshana Hahn-Goldberg talks with Helen Osborne about:

  • PODS. What this discharge tool is, why it was needed, and how it helps.
  • Creating this form with those it is designed to help. That includes working closely with people who have language barriers and limited health literacy.
  • Using plain language and health literacy principles throughout. That includes a conversational tone, limited number of topics, clear headings, interactive checkboxes, icons, and plenty of space for patients to write notes.
  • Ways to access and adapt PODS for use in your own setting.

More ways to learn:

 

Health Literacy from A to Z: Practical Ways to Communicate Your Health Message, Second Edition (updated 2018), by Helen Osborne. Chapter 12 is especially relevant to this podcast, “Forms and Other Reading-to-Do Documents.”

Read the transcript of this podcast

My Life, My Story: In Initiative to Help Tell Each Patient’s Story (HLOL #196)

Susan Nathan, MD is a Geriatrician and Hospice and Palliative Medicine physician at VA Boston Healthcare System. She is an Instructor in Medicine at Harvard Medical School and adjunct Instructor in Medicine at Boston University School of Medicine. Dr. Nathan is the site director for the My Life, My Story Project at VA Boston.

Thor Ringler is a poet and a therapist. He is the national program manager for My Life, My Story and works as a writer-editor at the VA hospital in Madison, WI. Ringler has an MFA in Poetry and an MS in Marriage and Family Therapy.

In this podcast, Susan Nathan and Thor Ringler talk with Helen Osborne about:

  • My Life, My Story. What this initiative is, why it got started, and who is involved.
  • How-to tips to make this happen. Including who does the interview and write-up, how long it takes, and examples of questions to ask.
  • Real-life stories about the impact of this program on providers and veterans.

More ways to learn:

Health Literacy from A to Z: Practical Ways to Communicate Your Health Message, Second Edition (updated 2018), by Helen Osborne. Chapters especially relevant to this podcast include “Stories” and “You: Empathy and Humanity.”

Read a transcript of this podcast.

Encouraging Healthy Food Choices with Traffic-Light Labels and Choice Architecture (HLOL #195)

Anne Thorndike MD, MPH is an Associate Professor of Medicine at Harvard Medical School and an internist at Massachusetts General Hospital. Much of her work focuses on individual and population-level behavioral interventions to prevent cardiometabolic disease. Through implementation research, Dr. Thorndike and her team demonstrated the effectiveness of traffic light labels, choice architecture, social norms, and financial incentives to promote healthy food choices in real-life settings, such as worksite cafeterias and supermarkets.

In this podcast, Dr. Thorndike talks with Helen Osborne about:

  • A hospital cafeteria healthy eating program that uses colors, labels, and placement to guide employees, patients, and visitors toward healthier food choices.
  • Research data showing the long-term effectiveness of this program.
  • Lessons learned that can be applied in many settings. These include taking into account many aspects of dietary quality, not just calories. And labeling all foods, not just those that are healthy.

More ways to learn:

Health Literacy from A to Z: Practical Ways to Communicate Your Health Message, Second Edition (updated 2018), by Helen Osborne. Chapter 10 is especially relevant to this podcast, “Environment of Care: Entrances, Questions, Signs, and Feng Shui.”

Read a transcript of this podcast

Communicating About Alzheimer’s and Related Dementias (HLOL #193)

Katrien Goethals is Partner at the Institute for the Advancement of Health and Wellbeing: Dementia/Alzheimer’s. She lectures on dementia, facilitates groups for caregivers, and moderates a podcast that is part of a larger project to examine Alzheimer’s and Dementia from a public policy, public relations, and advocacy perspective. In all this work, Goethals brings her perspective as a family member and caregiver and world view from growing up in Belgium.

In this podcast, Helen Osborne talks with Katrien Goethals about:

  • Dementia, a cognitive impairment decline that affects mental functioning. There are many types of dementia that can affect people of all ages.
  • Dementia is a looming, yet under-recognized, public health crisis worldwide. Yet there is no definitive way to prevent or treat dementia.
  • How listeners can help raise awareness, educate, and advocate. Examples from many perspectives including public health, clinical settings, and as family members, caregivers, and friends.

More Ways to Learn:

Health Literacy from A to Z: Practical Ways to Communicate Your Health Message, Second Edition (updated 2018), by Helen Osborne. Chapter 19 is especially relevant to this podcast, “Know Your Audience: Emotions and Cognition.”

Read a transcript of this podcast.

PREPARE For Your Care: An Online Tool to Make Medical Decision Making Easier for Patients and Caregivers (HLOL #192)

Rebecca Sudore MD is a geriatrician, palliative medicine physician, and health services researcher. She also is Professor of Medicine in the Division of Geriatrics at UCSF (University of California San Francisco). In addition, Dr. Sudore directs the Vulnerable Populations for Aging Research Core of the UCSF Older Adults Independence (Pepper) Center and co-directs the Innovation and Implementation Center in Aging & Palliative Care. Her research is focused on ways to improve advance care planning and medical decision-making for diverse, vulnerable older adults.

Dr. Rebecca Sudore and her team created PrepareForYourCare.org — an interactive, online advance care planning program to help with this process. In this podcast, she and Helen Osborne talk about:

  • Advance care planning. A process meant to support people at any age or stage of health in understanding their own values and preferences regarding current and future medical care.
  • Examples of problems that often occur along with ways to help patients, caregivers, and families feel more empowered and better able to advocate for themselves and others.
  • prepareforyourcare.orgA free easy-to-read and easy-to-use online tool to help clinicians, community organizations, patients, and caregivers engage in the process of advance care planning. 

More Ways to Learn:

Health Literacy from A to Z: Practical Ways to Communicate Your Health Message, Second Edition (updated 2018),by Helen Osborne. Relevant chapters include 12 (Forms, and Other Reading-To-Do Documents, and 18 (Know Your Audience: Culture and Language).

Read the transcript of this podcast.

Vaccine Literacy (HLOL #189)

Scott Ratzan M.D., M.P.A., M.A., has three decades of pioneering accomplishments in the U.S. and globally in health literacy, health communication, and strategic diplomacy. He is the founding Editor-in-Chief of the Journal of Health Communication: International Perspectives, and serves on the Board of Global Health for the National Academies of Science, Engineering and Medicine. Beyond his many publications and ongoing advocacy, Dr. Ratzan is co-author of the definition of health literacy that was adopted by the US Government and incorporated in the Affordable Care Act. He now taking on the challenge to improve “vaccine literacy.”

In this podcast, Dr. Scott Ratzan talks with Helen Osborne about:

  • Vaccine literacy. How it is alike yet differs from health literacy. And why vaccine literacy is needed now.
  • Examples of how vaccine literacy requires a multi-level effort from policy makers and industry leaders, along with caring advocates.
  • Ways we all can help communicate clearly, accurately, and actionably about vaccines.

More Ways to Learn:

Health Literacy from A to Z: Practical Ways to Communicate Your Health Message, Second Edition (updated 2018), by Helen Osborne. Relevant chapters include 1 (“About Health Literacy”) and 13 (“General Public: Talking With Patients About What They Learn From the Media”).

Read a transcript of this podcast.

Communicating When There Is a Wide Range of Worry (HLOL #185)

Emilie Johnson, MD, MPH, is a pediatric urologist and health services researcher in Chicago, IL. She cares for pediatric urology patients (and their families) at Ann & Robert H. Lurie Children’s Hospital, and is an Assistant Professor of Urology at Northwestern University. In her practice, Dr. Johnson address the medical and surgical needs of children with a wide range of conditions involving the urinary and genital systems.

In this podcast, Dr. Johnson and Helen Osborne discuss:

  • Communication challenges when a specialist first meets with patients and families about conditions that may or may not be medically concerning.
  • Ways to set a tone of empathy, caring, and respect. One example is inviting patients to share their worries and fears at the beginning of appointments. And only after these are aired, then discussing treatment options and plans.
  • Tools and strategies to increase mutual understanding. These not only include the spoken word but also visuals, diagrams, and primers on terminology.

More Ways to Learn:

Health Literacy from A to Z: Practical Ways to Communicate Your Health Message, Second Edition (Updated 2018), by Helen Osborne. Relevant chapters include: 5, 8, 17, 24, 41.

Read the transcript of this podcast.

Health Literacy and People Who Are Homeless (HLOL #184)

Samantha Wood devotes herself to serving those who are the most vulnerable and helping them fulfill their life goals. Wood is Senior Housing Stabilization Case Manager at The Haven–a multi-resource day shelter for people who are homeless. The Haven is located in downtown Charlottesville, Virginia. Samantha Wood takes pride in serving the area near where she grew up.

In this podcast, Samantha Wood talks with Helen Osborne about:

  • Being homeless. What this can be like and why it sometimes happens.
  • The intersection of health issues and people who are homeless.
  • Ways that health systems, clinicians, and others can work with, and walk alongside of, those who are homeless to improve health and health communication.

More Ways to Learn:

Health Literacy from A to Z: Practical Ways to Communicate Your Health Message, Second Edition (Updated 2018), by Helen Osborne. Relevant chapters include: 5, 19, 24, 41.

Read the transcript of this podcast

Elderspeak (HLOL #182)

Anna I. Corwin Ph.D. is an Assistant Professor of Anthropology at Saint Mary’s College of California. Trained in Linguistic and Medical Anthropology, Dr. Corwin’s work focuses on understanding how cultural practices and communication shape older individuals’ experiences of their lives, their bodies, and aging.  Much of Dr. Corwin’s research has examined how and why American Catholic nuns age more “successfully” than their lay counterparts, benefitting not only from physical health but also mental and emotional well-being.

In this podcast, Dr. Anna Corwin and Helen Osborne talk about:

  • Elderspeak. Characteristics can include simplified speech and vocabulary, a slower rate, exaggerated intonation, elevated pitch and volume, and collective pronouns. 
  • Why some people use elderspeak. And possible negative outcomes when they do. 
  • Dr. Corwin’s research as a linguistic anthropologist. Stories and lessons learned from her year living with nuns at a Catholic convent.  
  • Examples of effective linguistic tools to try when interacting with people who have aphasia, dementia, or other conditions impeding communication. 

More Ways to Learn:

Health Literacy from A to Z: Practical Ways to Communicate Your Health Message, Second Edition (Updated 2018), by Helen Osborne. Relevant chapters include: 11, 14, 19, 22, 24, 31, 41.

Communicating Clearly Takes More Than Simple Words (HLOL #181)

Lauren McCormack PhD, MPSH is Vice President of RTI International’s Public Health Research Division and Adjunct Associate Professor in the UNC Gillings School of Global Public Health. McCormack’s research bridges the fields of health communication and health policy. It involves developing, testing, and evaluating interventions to promote patient-centered care, patient engagement, and informed decision-making.  An overarching goal is to improve the public’s understanding and use of medical evidence.

In this podcast, Helen Osborne talks with Dr. McCormack about:

  • Helping patients and the public make decisions based on information and evidence. 
  • Targeting, narratives, tailoring, framing, expressing uncertainty, and other communication strategies.
  • Tips for using these strategies in your health related materials. 

More Ways to Learn:

Health Literacy from A to Z: Practical Ways to Communicate Your Health Message, Second Edition (Updated 2018), by Helen Osborne. Relevant chapters include: 6, 8, 11, 16, 21, 28.

Read the transcript of this podcast. 

The Opioid Crisis and Health Literacy (HLOL #180)

Alex Hogan is a multimedia journalist at STAT, which is a health and science news site from Boston Globe Media Partners. Hogan produces videos, illustrations and animations with the aim of making often complex topics accessible. In 2017, he produced the short documentary, “Runnin,'” which took an intimate look at the impact of the opioid crisis in his hometown of Somerville, MA.

In this podcast, Alex Hogan talks with Helen Osborne about:

  • The opioid crisis. How it got started, and why it has become such a problem now.
  • The intersection of the opioid crisis, health literacy, and health communication.
  • Ways listeners can help, such as by not using stigmatizing language.

More ways to learn:

Health Literacy from A to Z: Practical Ways to Communicate Your Health Message, Second Edition (Updated 2018), by Helen Osborne. Relevant chapters include: 13, 31, 36

Read the transcript of this podcast

Plain Language: It’s About Smartening Up, Not Dumbing Down (HLOL #179)

Karen Schriver PhD is President of KSA Communication Design and Research—a Pittsburgh-based consultancy focused on making information clear, compelling, and usable. She helps organizations draw on the latest empirical research so they can write and design more effective people-centered communications. She is a former professor of rhetoric and information design at Carnegie Mellon University. Dr. Schriver’s book, Dynamics in Document Design: Creating Texts for Readers has been called a landmark in its field. Winner of fourteen international and national awards for her work, Dr. Schriver is writing a new book about ways to reach busy readers through evidence-based information design and plain language.

In this podcast, Dr. Karen Schriver talks with Helen Osborne about:

  • Plain language. Includes not only simpler words but also sentence structure, design, and many other ways to help readers find, understand, and use information. 
  • Reluctance and skepticism about plain language (sometimes expressed as concerns about “dumbing down”) from writers and subject-matter experts.
  • Examples and strategies to make a compelling case for using plain language (or, as Helen sometimes calls this approach, “smartening up”).

More Ways to Learn:

  • “Plain Language in the US Gains Momentum: 1940-2015,” by Karen Schriver. Published in IEEE Transactions of Personal Communication, Volume 60, Issue 4. Abstract available at https://ieeexplore.ieee.org/document/8115322/
  • Dynamics in Document Design: Creating Texts for Readers, by Karen Schriver.

https://www.goodreads.com/book/show/1028349.Dynamics_in_Document_Design

For more information, contact Dr. Schriver at kschriver@earthlink.net

Health Literacy from A to Z: Practical Ways to Communicate Your Health Message, Second Edition (Updated 2018), by Helen Osborne. Relevant chapters include: 3, 6, 9, 12, 16, 21, 28.

Read the transcript of this podcast. 

Visual Metaphors: When Words Alone Are Not Enough (HLOL #178)

Alex Thomas MDand Gary Ashwal MA are co-founders of Booster Shot Media. Alex is a board-certified pediatric allergist/immunologist and a cartoonist/illustrator with more than 20 years’ experience. Gary is a health communication specialist and multimedia producer of healthcare content. With 15+ years of creative partnership, Alex and Gary apply their combined experience to produce comic books, animation, and other visual projects to teach people of all ages about complex health topics.

In this podcast, Helen Osborne talks with Alex Thomas and Gary Ashwal about:

  • Communicating in non-traditional ways as with comics, animation, and whiteboards
  • Examples of using visual metaphors to help explain complex medical concepts
  • Tips for creating and using visual teaching tools in your healthcare practice

More Ways to Learn:

Health Literacy from A to Z: Practical Ways to Communicate Your Health Message, Second Edition (Updated 2018), by Helen Osborne. Relevant chapters include: 14, 16, 25, 28, 31, 38, 42

Read this podcast transcript. 

Alan Alda Center for Communicating Science: Using Improv to Communicate with Your Audience in Effective and Engaging Ways (HLOL #176)

The Alan Alda Center for Communicating Science is located at Stony Brook University on Long Island, NY. As stated on its website, The Alda Center “empowers scientists and health professionals to communicate complex topics in clear, vivid, and engaging ways.”

Laura Lindenfeld, PhD, is Director of the Alda Center and Professor in Stony Brook’s School of Journalism. As a communication researcher, Lindenfeld helps scientists communicate in direct and engaging ways. Her goal is to advance meaningful, productive interactions with communities, stakeholders, and decision-makers by strengthening linkages between knowledge and action.

Susmita Pati, MD, MPH, is Chief Medical Program Advisor at the Alda Center. She not only is a practicing pediatrician but also a nationally-recognized expert in population health analytics, innovation, and system transformation. Pati knows well how important clear communication is to everyone in healthcare including patients, parents, physicians, and other clinicians.

In this podcast, Helen Osborne talks with Laura Lindenfeld and Susmita Pati about:

  • Alan Alda, and why he founded The Center for Communicating Science.
  • What improv is. And how this acting technique can help scientists and health professionals better communicate spoken and written messages.
  • How empathy, listening, sharing stories, being fully present, and other such skills help build connections with colleagues and the audience.
  • Ways these skills also help professionals rediscover their passion for this work.

More Ways to Learn:

Health Literacy from A to Z: Practical Ways to Communicate Your Health Message, Second Edition (Updated 2018), by Helen Osborne. Relevant chapters include: 11, 13, 24, 31, 41

Read the transcript of this podcast.

Making Lab Test Results More Meaningful (HLOL #175)

Brian J. Zikmund-Fisher, Ph.D.is Associate Professor of Health Behavior and Health Education and Research Associate Professor of Internal Medicine at the University of Michigan in Ann Arbor. He also is Associate Director of University of Michigan’s Center for Bioethics and Social Sciences in Medicine. Trained in decision psychology and behavioral economics, Dr. Zikmund-Fisher designs and evaluates novel communication methods to make health data more intuitively meaningful, studies the effects of poor numeracy on the public’s use of health data, and explores the power of narratives in health communications. He developed and teaches graduate courses in health risk communication and designing memorable (“sticky”) health messages.

In this podcast, Brian J. Zikmund-Fisher talk with Helen Osborne about:

  • Why it is important that patients understand lab test results. And why this is so hard for many people to do.
  • How visual cues such as number lines, ranges of relevant values, colors, and harm anchors (with simple words) can help patients not only understand lab results but also figure out what, if any, actions to take.
  • Takeaways from this research that clinicians can use in everyday practice.

More Ways to Learn:

Health Literacy from A to Z: Practical Ways to Communicate Your Health Message, Second Edition (Updated 2018), by Helen Osborne. Relevant chapters include: 6, 8, 9, 12, 26, 37, 38

Read the transcript of this podcast.

Dream Big: Making a Health Literacy Difference Within an Organization and Beyond (HLOL #174)

Laurie Myers is the Global Health Literacy Director for Merck & Co, Inc. In this role, Myers leads the company’s health literacy efforts globally. Her leadership has helped to improve patient communications in medication labeling, packaging, clinical trial materials, lay summaries, patient education, and more. Myers presents this work at conferences around the world and has authored numerous papers about these accomplishments.

In this podcast, Laurie Myers talks with Helen Osborne about:

  • A commitment to health literacy that originated with professional training, personal experience, and opportunity. And why a passion for this topic continues years later.
  • Advocacy from leaders, lawyers, and colleagues to initiate and implement health literacy programs.
  • Building on success within a large organization to making a difference worldwide.

More Ways to Learn:

Health Literacy from A to Z: Practical Ways to Communicate Your Health Message, Second Edition (Updated 2018), by Helen Osborne. Relevant chapters include: 1, 4, 8, 27

Read the transcript of this podcast.

Talking About Ticks and Other Environmental Health Concerns. (HLOL #173)

Aaron Frechette’s background is in journalism. Starting as a teenager, Frechette has worked in both radio and newspaper as a reporter and editor. He also is experienced in facilitating public forums about issues that affect the community. Frechette now brings this wide array of communication skills to his work at the Rhode Island Department of Health. In this podcast, Aaron Frechette speaks for himself and his views do not necessarily reflect those of his employer.

In this podcast, Aaron Frechette talks with Helen Osborne about:

  • Why it’s important to talk with the public about ticks and other environmental concerns. And reasons that doing so can be difficult.
  • Effective strategies to communicate environmental health messages–even when the science is hard to understand, issues may be controversial, and resources are limited.
  • Resources to share, build upon, and use in collaboration.

More Ways to Learn:

Health Literacy from A to Z: Practical Ways to Communicate Your Health Message, Second Edition (Updated 2018), by Helen Osborne. Relevant chapters include: 13, 27

Read the transcript of this podcast.

Digital Content Strategy: Being Agile When Communicating About Health (HLOL #172)

Leigh Curtin-Wilding, MSc is a content author, strategist, storyteller, and marketing communication professional. Her passion is making health information usable and meaningful for today’s consumer. Leigh serves as director of, and teaches at, Boston University’s online graduate program in Health Communication.

In this podcast, Leigh Curtin-Wilding talks with Helen Osborne about:

  • Being agile in health communication, prepared to adapt content to changing conditions, policies, and formats.
  • Understanding the user’s journey that includes actions, emotions, and how they access information.
  • Tips for effective communication including understanding the audience, chunking information, having short bursts of information, and using visuals and good design.

More Ways to Learn:

Health Literacy from A to Z: Practical Ways to Communicate Your Health Message, Second Edition (Updated 2018), by Helen Osborne. Relevant chapters include: 34, 35, 36, 39

Read the transcript of this podcast. 

Consider Culture and Language When Communicating About Health (HLOL #171)

Wilma Alvarado-Little MA, MSW focuses on health equity from a linguistic and cultural perspective. She serves as the Associate Commissioner for New York State’s Department of Health and Director of its Office of Minority Health & Health Disparities. Her experience includes work in public policy, research, health literacy, and health disparities prevention. Alvarado-Little also is a healthcare interpreter and has helped develop numerous hospital and clinic-based programs. She is an invited participant on many national and statewide boards that address issues of culture and language in healthcare.

In this podcast, Wilma Alvarado-Little talks with Helen Osborne about:

  • Culture in health communication has many dimensions. Beyond issues of race and ethnicity, includes factors such as socioeconomic status, communication preferences, and even work schedules.
  • Language includes written words, spoken words, and numbers along with body language, context, and potential distractions.
  • Ways to consider culture and language in all forms of health communication.

More ways to learn:

Health Literacy from A to Z: Practical Ways to Communicate Your Health Message, Second Edition (Updated 2018), by Helen Osborne. Relevant chapters include: 7, 15, 18, 27

Read the transcript of this podcast.

Law Enforcement, Risk Management, and Health Literacy (HLOL #169)

Heather Schragg is Director of Patient Experience at Eaton Rapids Medical Center in Eaton Rapids, MI. She not only oversees the hospital’s Risk and Quality Management programs but also its initiatives to improve patient and employee experiences. Heather is committed to helping patients navigate and understand the complicated healthcare system.

Mitch Ross is a police officer in Milwaukee Wisconsin.

Over the years he has held many positions, including work in an Anti-Gang Unit Squad and on a Major Incident Response Team. He also is an adjunct instructor at the Milwaukee Police Training Academy. In addition, Mitch educates civilians about reporting suspicious activities and responding appropriately during active shooter events.

Helen Osborne talks with Heather Schragg and Mitch Ross about:

  • What law enforcement, hospital risk management, and health literacy have in common when it comes to health communication.
  • Effective ways to communicate when a calm situation escalates into a crisis. And ways to use words and body language to help calm a tense situation.
  • Communication tips that all of us, regardless of our profession or setting, can use to build trust and understanding.

Health Literacy from A to Z: Practical Ways to Communicate Your Health Message, Second Edition (Updated 2018), by Helen Osborne. Relevant chapters include: 13, 24, 27, 41

Read the transcript of this podcast.

Advance Care Planning: Communicating Clearly Before There Is a Crisis (HLOL #168)

Aretha Delight Davis MD, JD, and Angelo Volandes MD, MPH, are an amazing team. They not only are married to each another but also created, run, research, and otherwise make possible ACP Decisions — an ever-growing collection of video support tools designed to help patients and families make informed decisions about advance care planning and end-of-life care. They both are physicians. Dr. Davis is also a lawyer. Their accomplishments are many and build on a deep and unwavering commitment to empowering patients.

In this podcast Dr. Davis and Dr. Volandes talk with Helen Osborne about:

  • Advance Care Planning (ACP). What it includes and why this topic is important to patients, caregivers, and healthcare professionals.
  • “Death illiteracy” and other reasons it can be hard to discuss advance care planning.
  • Tips, strategies, and tools to help make advance care planning conversations easier. These include using videos and excellent consumer-facing websites.

More ways to learn:

Health Literacy from A to Z: Practical Ways to Communicate Your Health Message, Second Edition (Updated 2018), by Helen Osborne. Relevant chapters include: 5, 8, 13, 22, 30, 41

Read the transcript of this podcast.

Efforts to Improve the Readability of Medication Labels (HLOL #167)

Joanne Schwartzberg MD is Scholar-in-Residence for the Accreditation Council for Graduate Medical Education (ACGME). Her career is filled with important accomplishments including many years of teaching, writing, researching, and creating healthcare policy. In my opinion, it’s also thanks in large part to Dr. Schwartzberg’s leadership at the American Medical Association (AMA) that the field of health literacy has flourished and grown.

In this podcast, Dr. Joanne Schwartzberg talks with Helen Osborne about:

  • Why people of all reading abilities have trouble following instructions on medication labels.
  • Ways that designers, pharmacists, scientific organizations, and others are working to improve the readability and usefulness of medication labels.
  • How podcast listeners can be part of this effort to make medication labels better.

More ways to learn:

Health Literacy from A to Z: Practical Ways to Communicate Your Health Message, Second Edition (Updated 2018), by Helen Osborne. Relevant chapters include: 1, 9, 26, 28, 37

Read the transcript of this podcast.

Using Technology to Share and Communicate the Experience of Illness (HLOL #166)

Pamela Katz Ressler MS, RN, HNB-BC, is the founder of Stress Resources in Concord, Massachusetts, a firm specializing in building resilience for individuals and organizations through connection, communication and compassion. Ressler teaches in the Pain Research, Education and Policy Program at Tufts University, serves on the Executive Board for Medicine X at Stanford University, and speaks about resilience at conferences worldwide. Pam Ressler also is an expert on using social media in healthcare.

In this podcast, Pam Ressler talks with Helen Osborne about:

  • How digital communication is helping people connect and share their experience of illness. And why this matters.
  • A rapid evolution from blogs to tweets and online peer-to-peer communities.
  • Ways that these forms of communication help patients make meaning of their illness and recovery, and move toward personalization and action.

More Ways to Learn:

Health Literacy from A to Z: Practical Ways to Communicate Your Health Message, Second Edition (Updated 2018), by Helen Osborne. Relevant chapters include: 34, 41

Read the transcript of this podcast.

Each Patient’s Information Journey (HLOL #165)

Andy Rosenberg has over 25 years of experience as a political lobbyist, Capitol Hill staffer and former congressional candidate. In 2010, he helped create a health policy and government affairs firm called Thorn Run Partners. More recently, Andy founded a startup company called Reponsum that is developing an innovative educational tool for people with chronic diseases.

In this podcast, Andy Rosenberg talks with Helen Osborne about:

  • While the Internet may first seem like a wealth of information, patients and caregivers can easily get overwhelmed with outdated, non-customized content.
  • Responsum, an upcoming online tool with curated patient education.
  • Lessons learned from mapping patients’ information journeys. Includes 5 stages of patient centered-ness: noticing symptoms, getting a diagnosis, searching and researching, deciding about treatment, and living with a chronic disease.

More Ways to Learn:

Health Literacy from A to Z: Practical Ways to Communicate Your Health Message, Second Edition (Updated 2018), by Helen Osborne. Relevant chapters include: 5, 13, 32, 34, 39

Read the transcript of this podcast. 

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