Archives for January 2012

Power of Stories in Patient and Family-Centered Care (HLOL #72)

Marlene Fondrick helps patients share their stories as a way to advance the practice of patient and family-centered care. This work builds on Fondrick’s clinical and administrative experiences as a nurse and hospital vice president. Fondrick adds to this mix her perspective as grandmother of a young child who was diagnosed with cancer.

In this podcast, Marlene Fondrick talks with Helen Osborne about:

  • The power of stories in patient- and family-centered care.
  • Examples of real-life stories that have made a difference in patient care.
  • Ways to help patients share their stories, including the most important questions to ask.

More Ways to Learn:

  • Institute for Patient- and Family-Centered Care. Available at http://www.ipfcc.org/
  • Crocker L, Johnson B, Privileged Presence: Personal Stories of Connection in Health Care. 2006, Bull Publishing Company.
  • Osborne, H. “In Other Words…Tool of Change: Telling and Listening to Stories,” On Call, October 16, 2008. Available at http://healthliteracy.com/telling-stories

Click here for a transcript of this podcast on HealthLiteracy.com

Talking About Medical Debt (HLOL #71)

Erin Moaratty is Chief of External Communications for the Patient Advocate Foundation (PAF). For many years, Erin was PAF’s senior case manager – helping people who have catastrophic illnesses deal with issues about access to care, health insurance, employment retention, and medical debt.

In this podcast, Erin Moaratty talks with Helen Osborne about:

  • Medical debt: What this term means, who it affects, why it matters so much.
  • Patient Advocacy Foundation (PAF): Services, resources, and examples of how PAF helps patients with catastrophic illnesses.
  • Ways you can help: Strategies for professionals, friends, family members, and organizations.

More ways to learn:

Click here for a transcript of this podcast on HealthLiteracy.com