Carolyn M. Clancy, M.D., is a general internist, health services researcher and director of the U. S. Department of Health and Human Services’ Agency for Healthcare Research and Quality (AHRQ) in Rockville, Maryland. Throughout her career, Dr. Clancy has been an advocate for improving the health care system. Her major research interests include improving health care quality and patient safety, and reducing disparities in care associated with patients’ race, ethnicity, gender, income, and education.

In 2009, Dr. Clancy was chosen as the most powerful physician-executive by the readers of Modern Healthcare and Modern Physician magazines. She was also awarded the 2009 William B. Graham Prize for Health Services Research.

In this podcast she talks with Helen Osborne about AHRQ’s new CAHPS Health Literacy Item Set. Topics include:

• Health literacy and how it relates to quality, safety, and patient care
• CAHPS Health Literacy Item Set: A way to measure patients’ experience of care and communication
• Vision for the future with health literacy as part of every practice

More Ways to Learn:

• Agency for Healthcare Research and Quality (AHRQ), http://www.ahrq.gov/
• AHRQ: Health Literacy and Cultural Competency, http://www.ahrq.gov/browse/hlitix.htm
• AHRQ News on Twitter, http://twitter.com/ahrqnews
• Healthcare 411, a podcast series from AHRQ at http://healthcare411.ahrq.gov/
• Questions are the Answer, a campaign from AHRQ to help patients be more active in their care, http://www.ahrq.gov/questionsaretheanswer/
• Osborne, H. “’Questions Are the Answer’ to Helping Patients Understand Their Health,” On Call Magazine, June 2008. Available at http://www.healthliteracy.com/article.asp?PageID=7707
• Weiss, BD. Health Literacy and Patient Safety: Help Patients Understand. 2007. American Medical Association Foundation and American Medical Association. Available at http://www.ama-assn.org/ama1/pub/upload/mm/367/healthlitclinicians.pdf

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