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Helen Osborne,
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Books by Helen Osborne
HLOL Podcast #7:
Andrew Krueger MD talks about health literacy and management of chronic disease
15/12/08
Andrew Krueger, M.D. is the Medical Director for Accordant Health Services (a division of CVS Caremark Corporation). His responsibilities include directing and supporting Health Management Medical Affairs, providing medical leadership to numerous projects and committees, and serving as the senior clinician providing guidance for Accordant’s disease management programs.
In this podcast, he talks with Helen Osborne about health literacy and management of chronic disease. Topics include:
- What disease management programs are and why health literacy matters
- Ways to communicate with patients including by telephone, mail, and the Web
- How helping patients understand their conditions can improve health outcomes
More ways to learn:
- Osborne, H. “In Other Words…Confirming Understanding With the Teach-Back Technique,” On Call magazine, November 20, 2007. Available at http://www.healthliteracy.com/article.asp?PageID=6714
- Osborne H, 2004. Health Literacy from A to Z: Practical Ways to Communicate Your Health Message. Sudbury, MA: Jones & Bartlett. To order, go to most online bookstores or the publisher’s website at http://www.jbpub.com/catalog/0763745502/
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Leroy (Lee) B. Joesten is Vice President of Mission and Spiritual Care at Lutheran General Hospital, part of Advocate Health Care in the Chicagoland area. He is an ordained Lutheran minister and certified hospital chaplain. Chaplain Joesten has developed ministries for the bereaved and those facing life threatening and terminal illnesses. He also has chaired Lutheran General’s Health Literacy Task Force since 2003.
In this podcast, he talks with Helen Osborne about generating hospital-wide interest and activity about health literacy. Topics include:
- Why health literacy is important to address hospital-wide
- Health literacy strategies, initiatives, and lessons learned
- Wishes and vision for the future in terms of health literacy
More ways to learn:
- Lee Joesten. You can reach him by email at Lee.Joesten@advocatehealth.com
- Advocate Lutheran General Hospital, http://www.advocatehealth.com
- American Medical Association Foundation’s Health Literacy Kit, http://www.ama-assn.org/ama/pub/category/9913.html
- Ask Me 3 (initiative to help patients ask questions), http://www.npsf.org/askme3/
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